Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302642 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 NHPP Peconic Vascular Surgery — 889 Harrison Ave, Riverhead NY, 11901

Sep 5, 2025 → Jun 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (28 biz days early)
Active: 42 biz days
Paused: 153 biz days
🕐 Clock stopped: Completed (Jun 19, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸153d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 20, 2026
153 business days (not counted)
42d
▶ Clock Running
Status: Scheduled
Apr 20 → Jun 19, 2026
42 business days (counted)
Running total: 42 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 20 Ready for Release ⏸ Paused 153 —
Apr 20 → Jun 19 Scheduled ▶ Running 42 42
Dispatch 0.4d
Holding 153.0d (excluded)
Coordinators 43.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
153.0 days
Coordinators
43.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 19, 2026 (41 days early)
📅
195.4 days Total Age
⏱️
153.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
41.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 153.0 days stuck in "Ready for Release"
⏱️
Total Delay 41.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
153.0d
Scheduled
43.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/08/2026 mklose per email between FSE Andre and POC Alicia, this has been rescheduled for 06/17/2026 @11am

06/02/2026 DMalloy - Reminder email sent to the customer for next weeks visit. 

alafemina1@northwell.edu


04/20/2026 Rbailey - Rcvd call from 631.332.6376 Alicia Lafemina. She advised that this Date and Time would work. The device is in Suite 4 located in Room 2/Procedure 2. She confirmed the device and location. Advising RArnold


04/20/2026 RArnold - Called 631 332 6376 for Alicia Lafemina.Left a message. Sending email. Andre 06/09 @ 1:30 pm

alafemina1@northwell.edu

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 119580167 - SN US725F0919
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302642
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 153.0 business days
👷
▶
3 Technician Assigned Apr 20, 12:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-06-09T17:30:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 225d 16h
🚨 35.0 business days
📅
Dispatch Scheduled by Megan Klose Jun 8, 3:13 PM
Scheduled For: 2026-06-17T15:00:00.000+0000
⚠️ 9.0 business days
⏱️
▶
2 3x Labor Added Jun 19, 3:11 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 60d 2h, 0m
⏳ 1.0 business days
⏱️
Labor Added Jun 22, 11:09 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 22, 11:48 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 20h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 25, 5:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 5h
💰
Status: Invoiced by Josh Longway Jun 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 43m

Bottlenecks

Scheduled
Duration: 43.0 business days (threshold: 2.0 business days)
Exceeded by 41.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Jun 17, 11:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03267201 Labor Open 2.5 $0.00 Jun 19, 3:11 PM
WL-03267202 Labor Open 2 $275.00 Jun 19, 3:11 PM
WL-03267203 Travel Open 79 $0.00 Jun 19, 3:11 PM
WL-03268860 Labor Open - $38.00 Jun 22, 11:09 AM

Details