Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302643 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Womens Health Group — 170 Hazard Ave Fl 2, Enfield CT, 06082

Sep 5, 2025 → May 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (29 biz days early)
Active: 61 biz days
Paused: 112 biz days
🕐 Clock stopped: Completed (May 18, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸112d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Feb 20, 2026
112 business days (not counted)
61d
▶ Clock Running
Status: Scheduled
Feb 20 → May 18, 2026
61 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 18 → May 18, 2026
0 business days (counted)
Running total: 61 of ? biz days used
Created: Sep 5, 2025 Completed: May 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Feb 20 Ready for Release ⏸ Paused 112 —
Feb 20 → May 18 Scheduled ▶ Running 61 61
May 18 → May 18 Tech On Site ▶ Running 0 61
Dispatch 0.0d
Holding 112.3d (excluded)
Coordinators 61.5d
Field Work 0.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
112.3 days
Coordinators
61.5 days
Over SLA
Field Work
0.9 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 18, 2026 (43 days early)
📅
173.4 days Total Age
⏱️
112.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
60.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 112.3 days stuck in "Ready for Release"
⏱️
Total Delay 60.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
112.3d
Scheduled
61.5d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/30/2026 mklose sent email to poc offer April May 12th

02/2026 Mklose rcvd email from POC confirm April May 4th

02/16/2026 Mklose sent email toJanna Lyon, offer April May 4th

02/02/2026 Mklose sent email toJanna Lyon, offer April May 4th

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 75940488 - SN US518D1174
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302643
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 112.8 business days
🗓️
▶
3 Status: Scheduled Feb 20, 3:14 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: a0h8Y00000I6ItqQAF, April Nuovo
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-05-04T16:00:00.000+0000
🚨 50.0 business days
📅
Dispatch Scheduled by Megan Klose Apr 30, 2:32 PM
Scheduled For: 2026-05-12T16:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Megan Klose May 11, 12:13 PM
Scheduled For: 2026-05-18T16:00:00.000+0000, 2026-05-18T14:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by April Nuovo May 18, 10:42 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 86d 18h
⏱️
5x Labor Added May 18, 5:10 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1.5, 0.5, 94.7, 38
✔️
Status: Completed by April Nuovo May 18, 5:26 PM
From: Tech On Site
To: Completed
Duration in Previous: 6h 43m
🏁
Status: Closed by April Nuovo May 18, 5:39 PM
From: Completed
To: Closed
Duration in Previous: 13m
⏱️
▶
2 Labor Added May 19, 9:25 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 49m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 21, 5:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 8h
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 18m

Bottlenecks

Scheduled
Duration: 61.5 business days (threshold: 2.0 business days)
Exceeded by 59.5 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
May 18, 10:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03230523 Labor Open 2 $0.00 May 18, 5:10 PM
WL-03230524 Labor Open 1.5 $275.00 May 18, 5:10 PM
WL-03230525 Labor Open 0.5 $0.00 May 18, 5:10 PM
WL-03230526 Travel Open 94.7 $0.00 May 18, 5:10 PM
WL-03230527 Travel Open 38 $0.00 May 18, 5:10 PM
WL-03231107 Labor Open 0.016666666666667 $38.00 May 19, 9:25 AM

Details