Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302644 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 BRODY SCHOOL OF MEDICINE-ECHI — 115 Heart Dr, Greenville NC, 27834

Sep 5, 2025 → Apr 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (44 biz days early)
Active: 50 biz days
Paused: 108 biz days
🕐 Clock stopped: Completed (Apr 27, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸108d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Feb 16, 2026
108 business days (not counted)
50d
▶ Clock Running
Status: Scheduled
Feb 16 → Apr 27, 2026
50 business days (counted)
Running total: 50 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 27, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Feb 16 Ready for Release ⏸ Paused 108 —
Feb 16 → Apr 27 Scheduled ▶ Running 50 50
Dispatch 0.0d
Holding 108.3d (excluded)
Coordinators 50.0d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
108.3 days
Coordinators
50.0 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: Apr 27, 2026 (64 days early)
📅
158.4 days Total Age
⏱️
108.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
50.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 108.3 days stuck in "Ready for Release"
⏱️
Total Delay 50.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
108.3d
Scheduled
50.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/23/2026 RArnold -Patty emailed customer to reschedule for 04/27 @ 12 pm. Updated scheduled date

02/16/2026 SRobinson- Ryan emailed back and confirmed for 05/01 at 12pm. Sending a confirmed email back and dispatching WO.

02/16/2026 SRobinson- Ryan emailed back and confirmed. Proposed 05/01 at 12pm or 05/06 at 12pm for Patty.

02/13/2026 SRobinson- Sent 1st attempt email to murphyr16@ecu.edu to try and confirm. 

🔧 Work Performed
Travel to site. get to device, setup equipment. Performed ULS PM and T&V per instruction successfully. Travel from site to hotel.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 109501584 - SN US524B0974
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302644
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 108.8 business days
👷
▶
3 Technician Assigned Feb 16, 2:27 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-05-01T16:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 163d 22h
🚨 45.0 business days
📅
Dispatch Scheduled by Rhonda Harris Apr 20, 3:03 PM
Scheduled For: 2026-04-27T16:00:00.000+0000
⚠️ 6.0 business days
💵
Expenses Added Apr 27, 10:29 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 5x Labor Added Apr 27, 5:46 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 70d 2h
🏁
Status: Closed by Patricia Gordon Apr 27, 6:09 PM
From: Completed
To: Closed
Duration in Previous: 22m
⏳ 3.7 business days
⏱️
▶
2 Labor Added Apr 30, 10:25 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 16h
📄
Status: Ready to Bill by Timothy Amburgey Apr 30, 4:27 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 59m
💰
Status: Invoiced by Josh Longway May 1, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 33m

Bottlenecks

Scheduled
Duration: 50.0 business days (threshold: 2.0 business days)
Exceeded by 48.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Apr 27, 12:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03201942 Expenses Open 1 $0.00 Apr 27, 10:29 AM
WL-03202812 Labor Open 2 $0.00 Apr 27, 5:46 PM
WL-03202813 Labor Open 1.5 $275.00 Apr 27, 5:46 PM
WL-03202814 Labor Open 0.5 $0.00 Apr 27, 5:46 PM
WL-03202815 Travel Open 92 $0.00 Apr 27, 5:46 PM
WL-03202816 Travel Open 3 $0.00 Apr 27, 5:46 PM
WL-03208763 Labor Open 0.016666666666667 $38.00 Apr 30, 10:25 AM

Details