Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302645 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 BRODY SCHOOL OF MEDICINE-ECHI — 115 Heart Dr, Greenville NC, 27834

Sep 5, 2025 → Jun 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (18 biz days early)
Active: 11 biz days
Paused: 173 biz days
🕐 Clock stopped: Completed (Jun 3, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸173d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 18, 2026
173 business days (not counted)
▶ Clock Running
Status: Scheduled
May 18 → Jun 3, 2026
11 business days (counted)
Running total: 11 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 3, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 18 Ready for Release ⏸ Paused 173 —
May 18 → Jun 3 Scheduled ▶ Running 11 11
Dispatch 0.0d
Holding 173.3d (excluded)
Coordinators 11.4d
Field Work 0.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
173.3 days
Coordinators
11.4 days
Over SLA
Field Work
0.1 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: Jun 3, 2026 (27 days early)
📅
184.4 days Total Age
⏱️
173.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
10.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay 173.3 days stuck in "Ready for Release"
⏱️
Total Delay 10.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
173.3d
Scheduled
11.4d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/18/2026 THolmes - FSE Patty Scheduled to be on site 6/3 - 6/4. for all 3 devices.


05/18/2026 ALuman - received call from Laura Johnston and confirmed device. Sending email to JOHNSTONL@ECU.EDU and looping in planner to dispatch. 

05/15/2026 ALuman - called Laura Johnson 252-744-7784. No answer, left VM. sent follow up email to JOHNSTONL@ECU.EDU to propose 6/9 at 11:30am to complete PM

04/28/2026 ALuman - sent email to Laura to propose 5/12 JOHNSTONL@ECU.EDU

02/26/2026 SRobinson- Customer confirmed 05/01 but patty requested PTO will need to find a new date to schedule.

02/16/2026 SRobinson- Laura emailed back confirmed device. Sent email back asking about 05/01 at 2pm for Patty.

02/16/2026 SRobinson- Wendy does not have this device in her inventory, sent email to johnstonl@ecu.edu to see if she can confirm. 

02/13/2026 SRobinson- Sent 1st attempt email to hassellw@ecu.edu to try and confirm. 

🔧 Work Performed
Travel to site. Get to device, setup equipment. Performed ULS PM per instruction successfully. Travel from site.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 110830825 - SN US524B1670
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302645
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 173.8 business days
📅
▶
3 Dispatch Scheduled May 18, 5:10 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 254d 23h
👷
Technician Assigned by TaVon Holmes
Technician: Patricia Gordon
🚨 10.9 business days
💵
Expenses Added Jun 2, 3:11 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 5x Labor Added Jun 3, 4:58 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 15d 23h
🏁
Status: Closed by Patricia Gordon Jun 3, 6:01 PM
From: Completed
To: Closed
Duration in Previous: 1h 2m
⏱️
Labor Added Jun 4, 8:39 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 4, 11:09 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 8m
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 4:55 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 46m
💰
Status: Invoiced by Josh Longway Jun 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 5m

Bottlenecks

Scheduled
Duration: 11.4 business days (threshold: 2.0 business days)
Exceeded by 9.4 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Jun 3, 8:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03245730 Expenses Open 1 $0.00 Jun 2, 3:11 PM
WL-03247423 Labor Open 0.5 $0.00 Jun 3, 4:58 PM
WL-03247424 Labor Open 2 $275.00 Jun 3, 4:58 PM
WL-03247425 Labor Open 0.5 $0.00 Jun 3, 4:58 PM
WL-03247426 Travel Open 2 $0.00 Jun 3, 4:58 PM
WL-03247427 Travel Open 4 $0.00 Jun 3, 4:58 PM
WL-03248099 Labor Open - $38.00 Jun 4, 8:39 AM

Details