Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302646 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 BRODY SCHOOL OF MEDICINE-ECHI — 115 Heart Dr, Greenville NC, 27834

Sep 5, 2025 → Jun 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 23, 2026
✓ SLA Met (32 biz days early)
Active: 30 biz days
Paused: 156 biz days
🕐 Clock stopped: Completed (Jun 5, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Apr 23, 2026
156 business days (not counted)
18d
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → May 19, 2026
18 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Scheduled
May 19 → Jun 5, 2026
12 business days (counted)
Running total: 30 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Apr 23 Ready for Release ⏸ Paused 156 —
Apr 23 → May 19 Ready for Scheduling ▶ Running 18 18
May 19 → Jun 5 Scheduled ▶ Running 12 30
Dispatch 0.0d
Holding 156.3d (excluded)
Coordinators 31.6d
Field Work 0.1d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
156.3 days
Coordinators
31.6 days
Over SLA
Field Work
0.1 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jul 23, 2026 Completed: Jun 5, 2026 (48 days early)
📅
186.4 days Total Age
⏱️
156.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
29.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 156.3 days stuck in "Ready for Release"
⏱️
Total Delay 29.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
156.3d
Ready for Scheduling
19.0d / 1.0d SLA
Scheduled
12.6d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
0.7d / 1.0d SLA
07e-Partial Project
4.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/18/2026 THolmes - FSE Patty Scheduled to be on site 6/3 - 6/4. for all 3 devices.


05/18/2026 ALuman - received call from Laura Johnston and confirmed device. Sending email to JOHNSTONL@ECU.EDU and looping in planner to dispatch. 

05/15/2026 ALuman - Laura Johnson replied confirming 6/8 will work. Chatter to Regional Planner TaVon to dispatch

04/30/2026 ALuman - Laura confirmed device. emailed again offering 6/8 @11:30

04/07/2026 RArnold - Laura confirmed device. Offered 06/08 @ 11:30 am for Patty

04/03/2026 YEspino Emailed Laura Johnston @ johnstonl@ecu.edu to try and verify the device for the Pm due soon.


04/03/2026 YEspino (First Attempt) Called 252-744-7784 to speak to Laura Johnston to verify the ultrasound device due for a pm. Was unable to speak to her or leave a message. 

🔧 Work Performed
Travel to site. get to device. Performed ULS PM per instructions successfully.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 119133479 - SN US725B0190
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302646
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 156.8 business days
📅
Status: Ready for Scheduling by Yessenia Espino Apr 23, 11:48 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 229d 18h
🚨 19.0 business days
🗓️
▶
4 Status: Scheduled May 19, 2:51 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by TaVon Holmes
Technician: Patricia Gordon
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-06-03T12:15:00.000+0000
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-06-03T12:00:00.000+0000
🚨 12.8 business days
⏱️
8x Labor Added Jun 5, 6:17 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 1.5, 4
✔️
Status: Completed by Patricia Gordon Jun 5, 6:24 AM
From: Scheduled
To: Completed
Duration in Previous: 16d 15h
🏁
Status: Closed by Patricia Gordon Jun 5, 6:59 AM
From: Completed
To: Closed
Duration in Previous: 35m
⏱️
▶
2 Labor Added Jun 5, 12:37 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5h 41m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 11, 3:50 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 3h
💰
Status: Invoiced by Josh Longway Jun 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 10m

Bottlenecks

Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Scheduled
Duration: 12.6 business days (threshold: 2.0 business days)
Exceeded by 10.6 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Jun 3, 8:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03249523 Labor Open 0.5 $0.00 Jun 5, 6:17 AM
WL-03249524 Labor Open 1.5 $275.00 Jun 5, 6:17 AM
WL-03249525 Expenses Open 1 $0.00 Jun 5, 6:17 AM
WL-03249526 Expenses Open 1 $0.00 Jun 5, 6:17 AM
WL-03249527 Expenses Open 1 $0.00 Jun 5, 6:17 AM
WL-03249528 Expenses Open 1 $0.00 Jun 5, 6:17 AM
WL-03249529 Expenses Open 1 $0.00 Jun 5, 6:17 AM
WL-03249530 Travel Open 4 $0.00 Jun 5, 6:17 AM
WL-03250031 Labor Open - $38.00 Jun 5, 12:37 PM

Details