Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302648 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Bethpage OB/GYN — 4277 Hempstead Tpke, Bethpage NY, 11714

Sep 5, 2025 → May 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (15 biz days early)
Active: 4 biz days
Paused: 162 biz days
🕐 Clock stopped: Tech Off Site (May 7, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸162d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 1, 2026
162 business days (not counted)
▶ Clock Running
Status: Scheduled
May 1 → May 7, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 7 → May 7, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: May 7, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 1 Ready for Release ⏸ Paused 162 —
May 1 → May 7 Scheduled ▶ Running 4 4
May 7 → May 7 Tech On Site ▶ Running 0 4
Dispatch 0.4d
Holding 162.0d (excluded)
Coordinators 4.5d
Field Work 0.4d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
162.0 days
Coordinators
4.5 days
Over SLA
Field Work
0.4 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: May 7, 2026 (23 days early)
📅
166.4 days Total Age
⏱️
162.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay 162.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
162.0d
Scheduled
4.5d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.6d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/01/2026 DMalloy - Called 516.731.5100 for Leasiah Griffith. She agreed to have FSE Vivian onsite on next week Thursday, May 7, 2026 at 9am. Emailed a confirmation. 

bethpageobgyn@gmail.com


04/21/2026 DMalloy - Called 516.731.5100 for Leasiah Griffith. Spoke with with reception. They advised that she was not in but they transferred me to her VM. Left a message and asked to see if FSE Andre to be on site on next week Thursday 4/30/2026 at 9am 


04/07/2026 DMalloy - Follow Up email sent to the customer proposing to have FSE Andre onsite next week Tuesday, 4/14/2026 or Thursday, 4/23/2026 at 9am

bethpageobgyn@gmail.com


03/20/2026 RArnold - Leasiah confirmed SN#. Thursday morning are best. Offered 04/02 @ 9am for Andre

03/10/2026 RArnold - Called 516.731.5100 for Leasiah. Left a message. Sending Email 


03/02/2026 SRobinson- Sent follow up email to Rob.

02/23/2026 SRobinson- Sent follow up email to Rob.

02/16/2026 SRobinson- Sent a follow up email to Rob. 

02/09/2026 SRobinson- Sent follow up email to Rob.

01/23/2026 RArnold - Emailed Rob for update on location.

01/23/2026 RArnold - Called 516.731.5100 for Leasiah. She was in the middle of a meeting. Following up with email. 


01/13/2026 RArnold - Leasiah said this is not her device but we did schedule with her in 2024. Replying to email to confirm this is no longer onsite.

01/08/2026 RArnold - Called 516.731.5100 asked for Leasiah. she has not seen the emails I sent. resending and she said she would call me back. 


01/06/2026 Rbailey - Called 516.731.5100 Asked for Leasiah Griffith. Xfer'd to her VM x 126. NA Left VM for FU


12/29/2025 RArnold - Called 15167315100 for Leasiah. Pressed 4. ext126 left message. Sending email again. 


12/22/2025 RArnold - Emailed Leasiah for update on confirming SN# and scheduling. Andre 03/03 or 03/31 @ 9 am


12/16/2025 RArnold - Called 15167315100 asked for Leasiah. Left a message. Sending email.


12/10/2025 RArnold - Called 15167315100 asked for office manager. Was sent to VM for Leasiah Griffith. Found email. Sending one to confirm device. 

bethpageobgyn@gmail.com

🔧 Work Performed
Affiniti 50 Ultrasound System - IP 81179398 - SN US719D0203
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 81179398 - SN US719D0203
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302648
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 162.0 business days
👷
▶
3 Technician Assigned May 1, 3:37 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-07T00:00:00.000+0000, 2026-05-07T04:00:00.000+0000, 2026-05-07T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 236d 19h
⚠️ 5.0 business days
🔧
Status: Tech On Site by Vivian Hyde May 7, 12:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 20h
⏱️
▶
3 4x Labor Added May 7, 1:10 PM
4x Labor Added → Labor Added → Status: Tech Off Site
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 12m
✔️
Status: Completed by Vivian Hyde May 7, 1:44 PM
From: Tech Off Site
To: Completed
Duration in Previous: 30m
🏁
Status: Closed by Vivian Hyde May 7, 3:24 PM
From: Completed
To: Closed
Duration in Previous: 1h 39m
⏱️
▶
2 Labor Added May 8, 11:59 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 37m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 47m

Bottlenecks

Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
May 7, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03218085 Labor Open 2 $0.00 May 7, 1:10 PM
WL-03218086 Labor Open 2 $275.00 May 7, 1:10 PM
WL-03218087 Travel Open 35 $0.00 May 7, 1:10 PM
WL-03218088 Travel Open 25 $0.00 May 7, 1:10 PM
WL-03218089 Labor Open 1.5 $0.00 May 7, 1:13 PM
WL-03219626 Labor Open 0.016666666666667 $38.00 May 8, 11:59 AM

Details