Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302649 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 CHPP-Cardiology at Bethpage — 4277 Hempstead Tpke, Bethpage NY, 11714

Sep 5, 2025 → Apr 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 15, 2026
✗ SLA Missed
Active: 8 biz days
Paused: 143 biz days
🕐 Clock stopped: Completed (Apr 16, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 6, 2026
143 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 6 → Apr 16, 2026
8 business days (counted)
Running total: 8 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 6 Ready for Release ⏸ Paused 143 —
Apr 6 → Apr 16 Scheduled ▶ Running 8 8
Dispatch 0.4d
Holding 143.0d (excluded)
Coordinators 8.5d
Billing 1.4d
✗ SLA Missed
Dispatch
0.4 days
Holding (excluded from total)
143.0 days
Coordinators
8.5 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Apr 15, 2026 Completed: Apr 16, 2026 (on time)
📅
151.4 days Total Age
⏱️
143.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
6.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay 143.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
143.0d
Scheduled
8.5d / 2.0d SLA
Closed
0.4d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/06/2026 DMalloy - Call recieved from POC confirming tomorrow 4/7 at 1130am to be a good time for the 2 devices to be completed. Emailed a confirmation.  

robert.baiardi@chsli.org


04/06/2026 DMalloy - Call recieved from POC confirming tomorrow 4/7 at 1130am to be a good time for the 2 devices to be completed. Emailed a confirmation.  

robert.baiardi@chsli.org


04/06/2026 DMalloy -Called 917.847.6639 for Robert Baiardi. looking to confirm the proposed date for the 2 devices for tomorrow 4/7/2026 at 1130am. Customer advised to give him a few minutes and he would call me back.  


03/18/2026 RArnold - Sent Rob another email for update on location and contact

03/09/2026 RArnold - Called Rob at 917-847-6639. He is going to get a contact for me for this location. The address is wrong in the EMSAR WO. Will update once he confirms

03/02/2026 SRobinson- Sent follow up email to Rob.

02/23/2026 SRobinson- Sent follow up email to Rob.

02/16/2026 SRobinson- Sent a follow up email to Rob. 

02/09/2026 SRobinson- Sent follow up email to Rob.

01/23/2026 RArnold - Emailed Rob for update on location.


01/13/2026 RArnold - Leasiah emailed back stating this is not her device. Sending email to Rob Baiardi to help confirm location. Robert.Baiardi@chsli.org


01/08/2026 RArnold - Called 516.731.5100 asked for Leasiah. she has not seen the emails I sent. resending and she said she would call me back. 


01/06/2026 Rbailey - Called 516.731.5100 Asked for Leasiah Griffith. Xfer'd to her VM x 126. NA Left VM for FU


12/29/2025 RArnold - Called 15167315100 for Leasiah. Pressed 4. ext126 left message. Sending email again. 


12/22/2025 RArnold - Emailed Leasiah for update on confirming SN# and scheduling. Andre 03/03 or 03/31 @ 9 am


12/16/2025 RArnold - Called 15167315100 asked for Leasiah. Left a message. Sending email.


12/10/2025 RArnold - Called 15167315100 asked for office manager. Was sent to VM for Leasiah Griffith. Found email. Sending one to confirm device. 

bethpageobgyn@gmail.com


12/03/2025 RArnold - Called 15167315100 for the main site. Pressed 4. Asked for office manger. She was not in. Left a message

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 115043469 - SN US924B0198
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302649
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 143.0 business days
👷
▶
4 Technician Assigned Apr 6, 4:02 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-04-07T09:30:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 211d 19h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-04-07T04:00:00.000+0000, 2026-04-07T00:00:00.000+0000, 2026-04-07T15:30:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Apr 7, 12:51 PM
Scheduled For: 2026-04-14T15:30:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Apr 7, 4:47 PM
Scheduled For: 2026-04-16T15:30:00.000+0000
⚠️ 7.9 business days
⏱️
▶
2 3x Labor Added Apr 16, 11:18 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 19h, 0m
⏱️
Labor Added Apr 16, 2:18 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 16, 2:25 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3h 3m
📄
Status: Ready to Bill by Timothy Amburgey Apr 16, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 16m
💰
Status: Invoiced by Josh Longway Apr 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m

Bottlenecks

Scheduled
Duration: 8.5 business days (threshold: 2.0 business days)
Exceeded by 6.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Apr 16, 11:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03188528 Labor Open 1.5 $0.00 Apr 16, 11:18 AM
WL-03188529 Labor Open 2 $275.00 Apr 16, 11:18 AM
WL-03188530 Travel Open 37 $0.00 Apr 16, 11:18 AM
WL-03188856 Labor Open 0.016666666666667 $38.00 Apr 16, 2:18 PM

Details