Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302651 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Health First Holmes RegionalMedical Center — 1350 Hickory St, Melbourne FL, 32901

Sep 5, 2025 → Jul 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (19 biz days early)
Active: 49 biz days
Paused: 155 biz days
🕐 Clock stopped: Completed (Jul 4, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸155d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Apr 22, 2026
155 business days (not counted)
49d
▶ Clock Running
Status: Scheduled
Apr 22 → Jul 4, 2026
49 business days (counted)
Running total: 49 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 4, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Apr 22 Ready for Release ⏸ Paused 155 —
Apr 22 → Jul 4 Scheduled ▶ Running 49 49
Dispatch 0.0d
Holding 155.3d (excluded)
Coordinators 49.7d
Field Work 0.3d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
155.3 days
Coordinators
49.7 days
Over SLA
Field Work
0.3 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jul 6, 2026 (24 days early)
📅
204.7 days Total Age
⏱️
155.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
49.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 155.3 days stuck in "Ready for Release"
⏱️
Total Delay 49.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
155.3d
Scheduled
49.7d / 2.0d SLA
Completed
0.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/29/2026 THolmes - Per FSE Raymond scheduled for 7/2.


04/22/2026 ALuman - per email from Sherry Houston, PM confirmed for 7/1 at 11am. dispatch to Raymond Ebanks to complete

04/21/2026 ALuman - Andrea Thompson replied looping in Sherry Houston Sherry.Houston@hf.org to schedule. I sent a reply to schedule for 7/1 or 7/2

04/17/2026 ALuman - sent email to Andrea Thompson andrea.thompson@hf.org to confirm and schedule

🔧 Work Performed
Travel to site. Annual PM. Travel home.
🔍 Technician Findings
Annual PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 119178686 - SN US725B0711
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302651
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 155.8 business days
📅
▶
4 Dispatch Scheduled Apr 22, 2:17 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Release
To: Scheduled
Duration in Previous: 228d 20h
👷
Technician Assigned by Ashley Luman
Technician: Raymond Ebanks
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-07-01T15:00:00.000+0000
🚨 47.0 business days
📅
Dispatch Scheduled by TaVon Holmes Jun 29, 12:55 PM
Scheduled For: 2026-07-02T15:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 6x Labor Added Jul 4, 11:13 AM
6x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 72d 20h
⏳ 0.0 business days
🏁
Status: Closed by Raymond Ebanks Jul 5, 10:18 PM
From: Completed
To: Closed
Duration in Previous: 1d 11h
⏳ 2.0 business days
⏱️
Labor Added Jul 7, 1:11 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 7, 1:18 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 9, 4:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 2h
💰
Status: Invoiced by Josh Longway Jul 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 44m

Bottlenecks

Scheduled
Duration: 49.7 business days (threshold: 2.0 business days)
Exceeded by 47.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Jul 2, 11:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03283841 Labor Open 2.5 $0.00 Jul 4, 11:13 AM
WL-03283842 Labor Open 2.5 $275.00 Jul 4, 11:13 AM
WL-03283843 Labor Open 5 $0.00 Jul 4, 11:13 AM
WL-03283844 Expenses Open 1 $0.00 Jul 4, 11:13 AM
WL-03283845 Travel Open 81 $0.00 Jul 4, 11:13 AM
WL-03283846 Travel Open 160 $0.00 Jul 4, 11:13 AM
WL-03285586 Labor Open - $38.00 Jul 7, 1:11 PM

Details