Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302653 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Zwanger-Pesiri Radiology Group LLC - Massapequa — 126 Hicksville Rd, Massapequa NY, 11758

Sep 5, 2025 → Apr 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (61 biz days early)
Active: 9 biz days
Paused: 132 biz days
🕐 Clock stopped: Completed (Apr 2, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸132d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 20, 2026
132 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 20 → Apr 2, 2026
9 business days (counted)
Running total: 9 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 2, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 20 Ready for Release ⏸ Paused 132 —
Mar 20 → Apr 2 Scheduled ▶ Running 9 9
Dispatch 0.4d
Holding 132.0d (excluded)
Coordinators 9.8d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
132.0 days
Coordinators
9.8 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: Apr 2, 2026 (89 days early)
📅
141.2 days Total Age
⏱️
132.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
8.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 1, 2026
Visit 2 Apr 2, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay 132.0 days stuck in "Ready for Release"
⏱️
Total Delay 8.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
132.0d
Scheduled
9.8d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/20/2026 RArnold - Dispatching to Andre for 04/01 @ 9 am


Customer will not schedule until closer to Month due

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 92070966 - SN US521F0840
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302653
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 132.0 business days
📅
▶
3 Dispatch Scheduled Mar 20, 10:12 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 194d 13h
👷
Technician Assigned by Rebecca Arnold
Technician: Andre Samuda
⚠️ 9.3 business days
⏱️
▶
2 3x Labor Added Apr 2, 2:14 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12d 16h, 0m
⏱️
▶
2 Labor Added Apr 2, 1:47 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 11h 34m
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 27m
💰
Status: Invoiced by Josh Longway Apr 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Scheduled
Duration: 9.8 business days (threshold: 2.0 business days)
Exceeded by 7.8 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Apr 1, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03170053 Labor Open 1.5 $275.00 Apr 2, 2:14 AM
WL-03170054 Labor Open 1 $0.00 Apr 2, 2:14 AM
WL-03170055 Labor Open 0.25 $0.00 Apr 2, 2:14 AM
WL-03170709 Labor Open 0.016666666666667 $38.00 Apr 2, 1:47 PM

Details