Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302654 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Zwanger-Pesiri Radiology Group LLC - Massapequa — 126 Hicksville Rd, Massapequa NY, 11758

Sep 5, 2025 → May 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (55 biz days early)
Active: 22 biz days
Paused: 146 biz days
🕐 Clock stopped: Completed (May 11, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸146d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 9, 2026
146 business days (not counted)
22d
▶ Clock Running
Status: Scheduled
Apr 9 → May 11, 2026
22 business days (counted)
Running total: 22 of ? biz days used
Created: Sep 5, 2025 Completed: May 11, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 9 Ready for Release ⏸ Paused 146 —
Apr 9 → May 11 Scheduled ▶ Running 22 22
Dispatch 0.4d
Holding 146.0d (excluded)
Coordinators 22.0d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
146.0 days
Coordinators
22.0 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: May 11, 2026 (80 days early)
📅
168.4 days Total Age
⏱️
146.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
22.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 May 7, 2026
Visit 2 May 8, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 146.0 days stuck in "Ready for Release"
⏱️
Total Delay 22.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
146.0d
Scheduled
22.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/09/2026 RArnold - Dispatching to Andre for 05/07 @ 9am

Customer will not schedule until closer to Month due

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 92070794 - SN US621F1781
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302654
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 146.0 business days
👷
▶
3 Technician Assigned Apr 9, 7:39 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-05-07T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 214d 23h
🚨 22.2 business days
⏱️
▶
3 4x Labor Added May 11, 5:24 AM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 31d 9h
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
⏱️
Labor Added May 13, 2:15 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey May 13, 2:27 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 9h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 47m

Bottlenecks

Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
May 7, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03221361 Labor Open 1.25 $275.00 May 11, 5:24 AM
WL-03221362 Labor Open 0.25 $0.00 May 11, 5:24 AM
WL-03221363 Labor Open 0.23333333333333 $0.00 May 11, 5:24 AM
WL-03221364 Travel Open 1 $0.00 May 11, 5:24 AM
WL-03224906 Labor Open 0.016666666666667 $38.00 May 13, 2:15 PM

Details