Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302658 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 St Francis Cardiac Imaging - East Health — 2200 Northern Boulevard Suite 114, East Hills NY, 11548

Sep 5, 2025 → Jan 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 6, 2026
✓ SLA Met (9 biz days early)
Active: 42 biz days
Paused: 52 biz days
🕐 Clock stopped: Completed (Jan 26, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸52d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Nov 20, 2025
52 business days (not counted)
42d
▶ Clock Running
Status: Scheduled
Nov 20 → Jan 26, 2026
42 business days (counted)
Running total: 42 of ? biz days used
Created: Sep 5, 2025 Completed: Jan 26, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Nov 20 Ready for Release ⏸ Paused 52 —
Nov 20 → Jan 26 Scheduled ▶ Running 42 42
Dispatch 0.4d
Holding 52.0d (excluded)
Coordinators 42.8d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
52.0 days
Coordinators
42.8 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Feb 6, 2026 Completed: Jan 26, 2026 (11 days early)
📅
94.4 days Total Age
⏱️
52.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
44.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 52.0 days stuck in "Ready for Release"
⏱️
Total Delay 44.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
52.0d
Scheduled
42.8d / 2.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/12/2026 RArnold - Sent Reminder Email

11/20/2025 RArnold - Called 516-563-7930 Jeanette. Rob confirmed this device is now at St Francis Cardiac Imaging East Health 2200 Northern Boulevard Suite 114 East Hills, NY 11548. Dispatching to Andre for 01/20 @ 3 pm. 

JeanetteM.Buccello@chsli.org


11/19/2025 RArnold - Called (917) 847-6639 for Rob. Left a message. Sending email. 


11/11/2025 RArnold - Called (917) 847-6639 for Rob. Left a message. Sending email to see if he has located this device. 


11/03/2025 RArnold- emailed for update on locating device.


10/27/2025 RArnold- Called (917) 847-6639 for Rob. He still has not been able to locate this device. There is a new suite opening up at the main hospital and he is hoping it may get brought there. He has also asked the Philips FSE to help locate. 


10/21/2025 RArnold- Called (917) 847-6639 for Rob. Left a message. Sending email. 


10/14/2025 RArnold- Called (917) 847-6639 for Rob. He is still working on locating this device. He is going to speak to someone else to see if they can help determine where this device is and will get back to me.


10/06/2025 RArnold- Called (917) 847-6639 for Rob Baiardi. He asked that I send him an email with SN#. He will look in his system and help with the correct location and contact. 

robert.baiardi@chsli.org

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Affiniti CVx Ultrasound System - IP 116161044 - SN USO24R2668
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302658
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 52.0 business days
👷
▶
3 Technician Assigned Nov 20, 12:22 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 74d 17h
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-20T20:00:00.000+0000
🚨 43.0 business days
⏱️
▶
2 6x Labor Added Jan 26, 9:46 AM
6x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 66d 21h, 0m
⏳ 4.0 business days
⏱️
Labor Added Jan 29, 10:16 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 29, 10:23 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 0h
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 3:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 50m
💰
Status: Invoiced by Josh Longway Jan 30, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 47m

Bottlenecks

Scheduled
Duration: 42.8 business days (threshold: 2.0 business days)
Exceeded by 40.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Jan 20, 3:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03078855 Labor Open 1.5 $0.00 Jan 26, 9:46 AM
WL-03078856 Labor Open 2 $275.00 Jan 26, 9:46 AM
WL-03078857 Labor Open 1.5 $0.00 Jan 26, 9:46 AM
WL-03078858 Expenses Open 1 $0.00 Jan 26, 9:46 AM
WL-03078859 Travel Open 22 $0.00 Jan 26, 9:46 AM
WL-03078860 Travel Open 26 $0.00 Jan 26, 9:46 AM
WL-03083108 Labor Open 0.016666666666667 $38.00 Jan 29, 10:16 AM

Details