Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302659 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Magic City OBGYN LLC — 3200 Hillsdale Ln, Kissimmee FL, 34741

Sep 5, 2025 → Jul 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (39 biz days early)
Active: 49 biz days
Paused: 156 biz days
🕐 Clock stopped: Completed (Jul 6, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Apr 23, 2026
156 business days (not counted)
49d
▶ Clock Running
Status: Scheduled
Apr 23 → Jul 6, 2026
49 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 6 → Jul 6, 2026
0 business days (counted)
Running total: 49 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Apr 23 Ready for Release ⏸ Paused 156 —
Apr 23 → Jul 6 Scheduled ▶ Running 49 49
Jul 6 → Jul 6 Tech On Site ▶ Running 0 49
Dispatch 0.0d
Holding 156.3d (excluded)
Coordinators 49.7d
Field Work 0.5d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
156.3 days
Coordinators
49.7 days
Over SLA
Field Work
0.5 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jul 6, 2026 (55 days early)
📅
205.4 days Total Age
⏱️
156.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
48.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 156.3 days stuck in "Ready for Release"
⏱️
Total Delay 48.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
156.3d
Scheduled
49.7d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/23/2026 ALuman - called Magic City OBGYN 407-703-2800. spoke to front desk and was advised I can schedule anytime Monday, Wednesday or Thursday. Dispatch to Jared to complete Monday 7/6 at 2:00Pm. Email confirmation sent to magiccityobgyn@gmail.com

04/21/2026 ALuman - sent follow up to Ilkania Lopez lopezilkania@gmail.com

04/17/2026 ALuman - sent email to Ilkania Lopez lopezilkania@gmail.com to confirm and schedule

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Affiniti 30 Ultrasound System - IP 98190559 - SN US622E1401
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302659
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 156.8 business days
📅
▶
4 Dispatch Scheduled Apr 23, 2:07 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Release
To: Scheduled
Duration in Previous: 229d 20h
👷
Technician Assigned by Ashley Luman
Technician: Jared Heisler
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-07-06T18:00:00.000+0000
🚨 50.0 business days
🔧
Status: Tech On Site by Jared Heisler Jul 6, 1:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 73d 23h
⏱️
▶
2 5x Labor Added Jul 6, 5:46 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 3m, 0m
⏱️
Labor Added Jul 7, 1:33 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 7, 1:40 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 51m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 9, 4:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 2h
💰
Status: Invoiced by Josh Longway Jul 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 44m

Bottlenecks

Scheduled
Duration: 49.7 business days (threshold: 2.0 business days)
Exceeded by 47.7 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Jul 6, 2:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03284782 Labor Open 3 $0.00 Jul 6, 5:46 PM
WL-03284783 Labor Open 1.5 $275.00 Jul 6, 5:46 PM
WL-03284784 Labor Open 3 $0.00 Jul 6, 5:46 PM
WL-03284785 Travel Open 138 $0.00 Jul 6, 5:46 PM
WL-03284786 Travel Open 138 $0.00 Jul 6, 5:46 PM
WL-03285668 Labor Open - $38.00 Jul 7, 1:33 PM

Details