Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • PM • PC
📍 New York-Presbyterian/Queens — 198-15 Horace Harding Expy, Fresh Meadows NY, 11365
Sep 5, 2025 → Jul 24, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 5 → Sep 7 | Created | ▶ Running | 0 | 0 |
| Sep 7 → Jun 30 | Ready for Release | ⏸ Paused | 202 | — |
| Jun 30 → Jul 6 | Scheduled | ▶ Running | 3 | 3 |
| Jul 6 → Jul 6 | Entered | ▶ Running | 0 | 3 |
| Jul 6 → Jul 7 | Reschedule | ▶ Running | 1 | 4 |
| Jul 7 → Jul 7 | Entered | ▶ Running | 0 | 4 |
| Jul 7 → Jul 24 | Scheduled | ▶ Running | 13 | 17 |
07/07/2026 Rbailey - Rcvd email from Zhang, WenChao <wec9022@nyp.org> She advised advised 22 would work. Dispatching WO and sending email
07/07/2026 Rbailey - Called 631.398.5744 spoke with Wenchao. She gave a couple dates. Worked with Planner. Sent email proposing July 22 @ 9am for Philmon Mehari
07/06/2026 Rbailey - Called 718.670.2468 Rerouted to another facility. Spoke with a lady who said she was going to Xfer me to 718.670.2468 Spoke with Pediatric Cardiac oper and Advised her we were looking to reschedule and she Notated it
07/06/2026 Rbailey - Called 631.398.5744 for Wenchao Zhang to discuss ReScheduling. NA Left VM for FU
07/06/2026 Sramen - Need to remove from Andre and contact customer. Sent Deon a teams message.
06/30/2026 Rbailey - Rcvd call from 631.398.5744 Spoke with Wenchao. Scheduling Andre Samuda to come onsite July 10 @ Noon. Sending Email and Dispatching WO
06/30/2026 Rbailey - Called 631.398.5744 to Advise Wenchao that the 10th at Noon is available. NA Left VM for FU
06/30/2026 Rbailey - Sent email to WO scheduled for the 10th at 230 looking to move that one to 17th. Once confirmed will attempt to Send Andre on 10th at Noon to this location.
07/06/2026 Rbailey - Called 718.670.2468 Rerouted to another facility. Spoke with a lady who said she was going to Xfer me to 718.670.2468 Spoke with Pediatric Cardiac oper and Advised her we were looking to reschedule and she Notated it
06/30/2026 Rbailey - Rcvd call from 631.398.5744 Spoke with Wenchao she said they are available on July 10, 22, 31. Checking with Planner/Supervisor
06/29/2026 DMalloy - Called 718.670.2468 for Wenchao C. Zhang. Pressed 4 for providers and 2 for Cardiology. No answer. Left a VM for a call back. Following up with an email proposing FSE Andre/Vivian to be onsite on this week tomorrow or Next week 7/9/2026.
wec9022@nyp.org
06/17/2026 DMalloy - Follow up email sent to customer proposing a FSE be onsite on next week Monday 6/22 at 2PM.
wec9022@nyp.org
06/05/2026 DMalloy -Email received from customer advising that Both doctors are off today. I need to get the permission from them since we have patients scheduled that day. I will email you Monday after I check with them. Replied advising i would wait for the email on Monday. Advised Vivian was available Tuesday, 6/9 as well as Thursday 6/11 afternoon or Friday 6/12 all day
wec9022@nyp.org
06/04/2026 DMalloy -Email received from customer confirming the device and asking for the next available date for FSE Vivian to be onsite, Advised next week Tuesday, June 9, 2026, and he can be onsite by 9:30am.
wec9022@nyp.org
05/22/2026 DMalloy - Called 718.670.2468 for Wenchao C. Zhang. Pressed 4 for providers and 2 for Cardiology. No answer. Left a VM for a call back advising that the device is due for the PM before the end of June. And a FSe was available on next week Wednesday, 5/27/2026. Following up with an email.
wec9022@nyp.org
05/20/2026 DMalloy - Called 718.670.2468 Wenchao C. Zhang. Reached reception and asked for Customer. Transferred. No answer. left a VM for a call back. Followed up with an email with new proposed date for Vivian Tuesday, May 26, 2026, at 9:30am.
wec9022@nyp.org
05/13/2026 DMalloy -Called 718.670.2468 for Wenchao Zhang. Pressed xero to speak with the operator but never connected. Followed with an email.
wec9022@nyp.org
03/31/2026 - Sent Follow up email to the customer. PMKPIEXEMPT_POC
wec9022@nyp.org
03/27/2026 DMalloy - Called 718.670.2468 for Wenchao Zhang. no extension. Pressed zero and reached a receptionist but could not hear what she was saying. Will look for an alternate phone number. Re sent to the proposal email.
wec9022@nyp.org
03/11/2026 RArnold - Emailed Wenchao Zhang to schedule Andre for 05/15 @ 10:30 am wec9022@nyp.org
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03306221 | Labor | Open | 2 | $0.00 | Jul 24, 1:58 PM |
| WL-03306222 | Labor | Open | 2 | $275.00 | Jul 24, 1:58 PM |
| WL-03306223 | Labor | Open | 2 | $0.00 | Jul 24, 1:58 PM |
| WL-03306227 | Travel | Open | 50 | $0.00 | Jul 24, 1:59 PM |
| WL-03306228 | Travel | Open | 50 | $0.00 | Jul 24, 1:59 PM |
| WL-03308949 | Labor | Open | - | $38.00 | Jul 27, 3:47 PM |