Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302662 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Speare Memorial Hospital — 16 Hospital Rd, Plymouth NH, 03264

Sep 5, 2025 → May 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (34 biz days early)
Active: 68 biz days
Paused: 100 biz days
🕐 Clock stopped: Completed (May 11, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸100d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Feb 3, 2026
100 business days (not counted)
68d
▶ Clock Running
Status: Scheduled
Feb 3 → May 11, 2026
68 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 11 → May 11, 2026
0 business days (counted)
Running total: 68 of ? biz days used
Created: Sep 5, 2025 Completed: May 11, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Feb 3 Ready for Release ⏸ Paused 100 —
Feb 3 → May 11 Scheduled ▶ Running 68 68
May 11 → May 11 Tech On Site ▶ Running 0 68
Dispatch 0.0d
Holding 100.3d (excluded)
Coordinators 68.3d
Field Work 0.7d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
100.3 days
Coordinators
68.3 days
Over SLA
Field Work
0.7 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 11, 2026 (50 days early)
📅
168.4 days Total Age
⏱️
100.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
69.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 100.3 days stuck in "Ready for Release"
⏱️
Total Delay 69.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
100.3d
Scheduled
68.3d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/05/2026 mklose email poc adv April instead of Jo on May 11th @10am

02/03/2026 Mklose rcvd email from POC confirm Joseph May 11@10

02/02/2026 Mklose sent email to Marsha hall, offer Joseph May 11 @10

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Sparq Ultrasound System - IP 97937559 - SN US52210261
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302662
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 100.8 business days
🗓️
▶
3 Status: Scheduled Feb 3, 4:12 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: a0h8Y00000HS2ftQAD, Joseph Nuovo
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-05-11T14:15:00.000+0000
🚨 65.0 business days
👷
Technician Assigned by Megan Klose May 5, 3:06 PM
Technician: April Nuovo
⚠️ 5.0 business days
🔧
Status: Tech On Site by April Nuovo May 11, 11:07 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 96d 17h
⏱️
▶
2 5x Labor Added May 11, 4:34 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by April Nuovo
From: Tech On Site
To: Completed
Duration in Previous: 5h 27m
🏁
Status: Closed by April Nuovo May 11, 4:46 PM
From: Completed
To: Closed
Duration in Previous: 10m
⏳ 3.9 business days
⏱️
Labor Added May 14, 10:03 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey May 14, 10:09 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 4m
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 46m

Bottlenecks

Scheduled
Duration: 68.3 business days (threshold: 2.0 business days)
Exceeded by 66.3 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
May 11, 10:15 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03222204 Labor Open 2.5 $0.00 May 11, 4:34 PM
WL-03222205 Labor Open 2 $275.00 May 11, 4:34 PM
WL-03222206 Labor Open 2.5 $0.00 May 11, 4:34 PM
WL-03222207 Travel Open 154 $0.00 May 11, 4:34 PM
WL-03222208 Travel Open 154 $0.00 May 11, 4:34 PM
WL-03226030 Labor Open 0.016666666666667 $38.00 May 14, 10:03 AM

Details