Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302663 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Shore Heart Group — 501 Iron Bridge Road suite 1, Freehold NJ, 07728

Sep 5, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
31 biz days remaining
Active: 54 biz days
Paused: 180 biz days
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸180d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 28, 2026
180 business days (not counted)
54d
▶ Clock Running
Status: Scheduled
May 28 → Aug 14, 2026
54 business days (counted)
Running total: 54 of ? biz days used
Created: Sep 5, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 28 Ready for Release ⏸ Paused 180 —
May 28 → Aug 14 Scheduled ▶ Running 54 54
Dispatch 0.0d
Holding 180.3d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
180.3 days
Created: Sep 5, 2025 Due: Sep 30, 2026 (47 days left)
📅
233.9 days Total Age
⏱️
180.3d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 342 days old
🚨
Primary Delay 180.3 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
180.3d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/12/2026 ARuby - Sent email to Fady and rebecca asking if Carlos can take this on his calendar for 8/25 @9:30a.


05/28/2026 ARuby - Dispatching to Jason Yenser

05/28/2026 Rbailey - Rcvd call from 732.308.0774. She confirmed the device and the location. Updating WO to Shore Heart Group 501 Iron Bridge Road suite 1. Scheduled Jason Yenser August 25 @ 9:30am. Sending Email and Advising Planner


05/27/2026 Rbailey - Called 609.971.3300 Pressed 6. Spoke with Oper who is in Tifton. She Xfer'd me to the Manager of Freehold (also provided number 732.308.0774 x 607) NA left VM for FU. Resending email looking for Device


05/11/2026 YEspino Sent a first attempt email to jaclyn fitzsimmons <jacfitzsimmons@comcast.net> to verify the device in question.

⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 67475817 - SN USN15D0971
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302663
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 180.8 business days
📅
▶
3 Dispatch Scheduled May 28, 5:15 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 264d 23h
👷
Technician Assigned by Autumn Ruby
Technician: Jason Yenser

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Aug 25, 9:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Details