Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302663 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Shore Heart Group — 501 Iron Bridge Road suite 1, Freehold NJ, 07728

Sep 5, 2025 → Aug 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (24 biz days early)
Active: 62 biz days
Paused: 180 biz days
🕐 Clock stopped: Completed (Aug 26, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸180d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 28, 2026
180 business days (not counted)
54d
▶ Clock Running
Status: Scheduled
May 28 → Aug 14, 2026
54 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Entered
Aug 14 → Aug 14, 2026
0 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 14 → Aug 25, 2026
7 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 25 → Aug 26, 2026
1 business day (counted)
Running total: 62 of ? biz days used
Created: Sep 5, 2025 Completed: Aug 26, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 28 Ready for Release ⏸ Paused 180 —
May 28 → Aug 14 Scheduled ▶ Running 54 54
Aug 14 → Aug 14 Entered ▶ Running 0 54
Aug 14 → Aug 25 Scheduled ▶ Running 7 61
Aug 25 → Aug 26 Tech On Site ▶ Running 1 62
Dispatch 0.0d
Holding 180.3d (excluded)
Coordinators 62.2d
Field Work 1.3d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
180.3 days
Coordinators
62.2 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Aug 26, 2026 (35 days early)
📅
241.7 days Total Age
⏱️
180.3d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
60.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 411 days old
🚨
Primary Delay 180.3 days stuck in "Ready for Release"
⏱️
Total Delay 60.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
180.3d
Scheduled
62.2d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/12/2026 ARuby - Sent email to Fady and rebecca asking if Carlos can take this on his calendar for 8/25 @9:30a.


05/28/2026 ARuby - Dispatching to Jason Yenser

05/28/2026 Rbailey - Rcvd call from 732.308.0774. She confirmed the device and the location. Updating WO to Shore Heart Group 501 Iron Bridge Road suite 1. Scheduled Jason Yenser August 25 @ 9:30am. Sending Email and Advising Planner


05/27/2026 Rbailey - Called 609.971.3300 Pressed 6. Spoke with Oper who is in Tifton. She Xfer'd me to the Manager of Freehold (also provided number 732.308.0774 x 607) NA left VM for FU. Resending email looking for Device


05/11/2026 YEspino Sent a first attempt email to jaclyn fitzsimmons <jacfitzsimmons@comcast.net> to verify the device in question.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 67475817 - SN USN15D0971
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302663
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 180.8 business days
📅
▶
3 Dispatch Scheduled May 28, 5:15 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 264d 23h
👷
Technician Assigned by Autumn Ruby
Technician: Jason Yenser
🚨 54.8 business days
🆕
▶
3 Status: Entered Aug 14, 12:53 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0h6e00000IIEM6AAP, Carlos Puebla
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-08-25T13:30:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Carlos Puebla Aug 25, 9:51 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 20h
⏱️
7x Labor Added Aug 25, 9:01 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 3, 0.5, 50, 10
⏱️
Labor Added Aug 25, 10:09 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Aug 25, 10:20 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.2 business days
⏱️
▶
2 Labor Added Aug 27, 10:56 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 12h
📄
Status: Ready to Bill by Timothy Amburgey Aug 27, 3:53 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 55m
💰
Status: Invoiced by Josh Longway Aug 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 6m

Bottlenecks

Scheduled
Duration: 54.3 business days (threshold: 2.0 business days)
Exceeded by 52.3 business days
Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Aug 25, 9:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03352032 Labor Open 1.5 $0.00 Aug 25, 9:01 PM
WL-03352033 Labor Open 3 $275.00 Aug 25, 9:01 PM
WL-03352034 Labor Open 0.5 $0.00 Aug 25, 9:01 PM
WL-03352035 Expenses Open 1 $0.00 Aug 25, 9:01 PM
WL-03352036 Expenses Open 1 $0.00 Aug 25, 9:01 PM
WL-03352037 Travel Open 50 $0.00 Aug 25, 9:01 PM
WL-03352038 Travel Open 10 $0.00 Aug 25, 9:01 PM
WL-03352145 Labor Open 1 $0.00 Aug 25, 10:09 PM
WL-03354689 Labor Open - $38.00 Aug 27, 10:56 AM

Details