Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302664 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Veterans Administration MedicalCenter — 50 Irving St NW, Washington DC, 20422

Sep 5, 2025 → May 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 25, 2026
✗ SLA Missed
Active: 0 biz days
Paused: 175 biz days
🕐 Clock stopped: Completed (May 20, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸175d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 20, 2026
175 business days (not counted)
▶ Clock Running
Status: Assigned
May 20 → May 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 20 → May 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 5, 2025 Completed: May 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 20 Ready for Release ⏸ Paused 175 —
May 20 → May 20 Assigned ▶ Running 0 0
May 20 → May 20 Scheduled ▶ Running 0 0
Dispatch 0.0d
Holding 175.3d (excluded)
Field Work 0.0d
Billing 2.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
175.3 days
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Sep 5, 2025 Due: Apr 25, 2026 Completed: May 20, 2026 (24 days late)
📅
175.4 days Total Age
⏱️
175.3d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay 175.3 days stuck in "Ready for Release"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
175.3d
Completed
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/20/2026 RArnold - Received Signed EL.

05/18/2026 RArnold - Called 202-320-5802 for Lamond. I resent the EL to him and he will get it back to me. 


05/11/2026 RArnold - Emailed customer agin to sign EL

04/27/2026 RArnold - Device needs EL. Please send to customer to sign

04/27/2026 - ARuby - Fady getting with customer to have Jason get with customer to sign ANR


04/27/2026 - ARuby - Lamond sent email saying, Philips came by and replaced probes. So this work order can be canceled.

Model: S7-3T

B178YN

B1791N


New probes

Model: S7-3T

F0QG9L

F0Q3BW



04/10/2026 - ARuby - Received call from Lamond. Informed him the 23rd no longer works and proposed the 24th, sent him email and he said he'll reply if the date works

04/09/2026 ALuman - sent follow up email to Lamond Henderson to confirm and schedule

04/06/2026 - ARuby - called 202.320.5802 spoke to Lamond Henderson lamond.henderson@va.gov asked for email to be sent. 


01/27/2026 Rbailey - Called 202.320.5802 NA No Name. Left VM for Lamond. Sending email to propose March 30 @1130

lamond.henderson@va.gov

🔧 Work Performed
Exception Letter
⚠️ Problem Description
S7-3t Compact Transducer - IP 93042351 - SN B1791N
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302664
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 175.8 business days
👷
▶
5 Technician Assigned May 20, 12:52 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Closed → Labor Added
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release, Assigned, Scheduled
To: Assigned, Scheduled, Completed
Duration in Previous: 256d 19h, 0m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-05-20T04:00:00.000+0000
🏁
Status: Closed by Rebecca Arnold
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey May 21, 10:24 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 30m
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 17h 35m

Bottlenecks

Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
May 20, 12:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03232748 Labor Open 0.016666666666667 $38.00 May 20, 12:54 PM

Details