Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302665 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Cardiology Consultants of Philadelphia — 760 W Sproul Rd Suite 200, Springfield PA, 19064

Sep 5, 2025 → Apr 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (26 biz days early)
Active: 53 biz days
Paused: 102 biz days
🕐 Clock stopped: Completed (Apr 22, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸102d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Feb 5, 2026
102 business days (not counted)
53d
▶ Clock Running
Status: Scheduled
Feb 5 → Apr 22, 2026
53 business days (counted)
Running total: 53 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 22, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Feb 5 Ready for Release ⏸ Paused 102 —
Feb 5 → Apr 22 Scheduled ▶ Running 53 53
Dispatch 0.0d
Holding 102.3d (excluded)
Coordinators 53.6d
Field Work 0.1d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
102.3 days
Coordinators
53.6 days
Over SLA
Field Work
0.1 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Apr 22, 2026 (38 days early)
📅
155.4 days Total Age
⏱️
102.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
52.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 102.3 days stuck in "Ready for Release"
⏱️
Total Delay 52.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
102.3d
Scheduled
53.6d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 SRobinson- Cecelia replied and confirmed 04/22 at 9am. Dispatching WO to Jason and sending a confirmed email back.

02/05/2026 SRobinson- Per Cecelia, this unit is now located at Cardiology Consultants of Philadelphia - 760 W Sproul Rd Suite 200, Springfield, PA 19064. Updating address on WO. Offer 04/15 at 9am or 04/22 at 9am for Jason.

02/04/2026 SRobinson- Steven looped in Cecelia, sent her an email to see if she can confirm and requested a phone number.

02/02/2026 RArnold - Per Steven Mcelroy, Cecelia would be new contact but he did not add her to the email. emailed back asking to loop her in.

01/29/2026 RArnold - Called (610) 639-5932 for Beth Belber. Could not leave a message. This device was located at Prospect CCMC LLCDBA Crozer Chester Med Ctr 1 Medical Center Blvd Chester, PA 19013 in 2023. bethb@ccpdocs.com


01/22/2026 Cever sent email to lawrence.modzelewski@hmhn.org asking if he was able to confirm devcie was the last poc for this location.

01/02/2026 Rbailey - Sent 1st Attempt Email to lawrence.modzelewski@hmhn.org to Confirm device Locations

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 96818949 - SN US322F0142
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302665
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 102.8 business days
📅
▶
3 Dispatch Scheduled Feb 5, 1:51 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 152d 21h
👷
Technician Assigned by Shelby Robinson
Technician: Jason Yenser
🚨 54.0 business days
⏱️
5x Labor Added Apr 22, 1:47 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1.75, 13, 64
✔️
Status: Completed by Jason Yenser Apr 22, 4:52 PM
From: Scheduled
To: Completed
Duration in Previous: 76d 2h
🏁
Status: Closed by Jason Yenser Apr 22, 5:36 PM
From: Completed
To: Closed
Duration in Previous: 44m
⏱️
Labor Added Apr 23, 1:45 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 23, 1:53 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 17m
📄
Status: Ready to Bill by Timothy Amburgey Apr 23, 4:15 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 22m
💰
Status: Invoiced by Josh Longway Apr 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 44m

Bottlenecks

Scheduled
Duration: 53.6 business days (threshold: 2.0 business days)
Exceeded by 51.6 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Apr 22, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03196021 Labor Open 2.5 $0.00 Apr 22, 1:47 PM
WL-03196022 Labor Open 1.75 $275.00 Apr 22, 1:47 PM
WL-03196023 Labor Open 1 $0.00 Apr 22, 1:47 PM
WL-03196024 Travel Open 13 $0.00 Apr 22, 1:47 PM
WL-03196025 Travel Open 64 $0.00 Apr 22, 1:47 PM
WL-03197993 Labor Open 0.016666666666667 $38.00 Apr 23, 1:45 PM

Details