Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302670 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Grady Memorial Hospital — 80 Jesse Hill Jr Dr SE, Atlanta GA, 30303

Sep 5, 2025 → May 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (31 biz days early)
Active: 3 biz days
Paused: 168 biz days
🕐 Clock stopped: Completed (May 14, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸168d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 11, 2026
168 business days (not counted)
▶ Clock Running
Status: Scheduled
May 11 → May 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 14 → May 14, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Sep 5, 2025 Completed: May 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 11 Ready for Release ⏸ Paused 168 —
May 11 → May 14 Scheduled ▶ Running 3 3
May 14 → May 14 Tech On Site ▶ Running 0 3
Dispatch 0.0d
Holding 168.3d (excluded)
Coordinators 2.7d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
168.3 days
Coordinators
2.7 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 14, 2026 (47 days early)
📅
170.4 days Total Age
⏱️
168.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay 168.3 days stuck in "Ready for Release"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
168.3d
Scheduled
2.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/11/2026 Rharris: Scheduled Bruce for 5/13 starting at 9am for 3 devices as site requires 24 hours notice per message from (AL)

05/11/2026 ALuman - called Eustace Ricks 678-536-5287 and he confirmed devices for PM. Advised they do not preschedule the PMs. They request the FSE to call 24 hours in advance and they will pull the machine and make it available. Sending confirmation email to ericks@gmh.edu and looping in planner Rhonda to schedule. This is ready to schedule to FSE

04/24/2026 YEspino sent a follow up email to ericks@gmh.edu for the device in question.


04/24/2026 YEspino Called 678-536-5287 to speak to Eustace over the device in question. Was unable to speak to him so i left a message.


03/19/2026 Rbailey - Sent 1st Attempt reminder to Eustace Ricks to confirm device. Replying off email from Shelby for Devices due month Prior.


02/26/2026 SRobinson-Called Eustace Ricks, (678) 536-5287. Spoke with him, he asked that I send over an email and he will confirm.

02/18/2026 SRobinson- Sent follow up email to Eustace Ricks.

02/13/2026 SRobinson- Sent 1st attempt email to ericks@gmh.edu to try and confirm. 

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Sparq Ultrasound System - IP 98086503 - SN US52210356
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302670
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 168.8 business days
👷
▶
3 Technician Assigned May 11, 2:56 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-05-13T13:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Release
To: Scheduled
Duration in Previous: 247d 21h
⏳ 3.0 business days
🔧
▶
3 Status: Tech On Site May 13, 8:20 PM
Status: Tech On Site → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 2
✔️
Status: Completed by Bruce Ballard
From: Tech On Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Bruce Ballard May 13, 8:27 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏱️
▶
2 Labor Added May 14, 2:28 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 3m
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 43m
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 46m

Bottlenecks

Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
May 13, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03225623 Labor Open 1 $0.00 May 13, 8:21 PM
WL-03225624 Labor Open 2 $275.00 May 13, 8:21 PM
WL-03225625 Labor Open 1 $0.00 May 13, 8:21 PM
WL-03226469 Labor Open 0.016666666666667 $38.00 May 14, 2:28 PM

Details