📍 Grady Memorial Hospital — 80 Jesse Hill Jr Dr SE, Atlanta GA, 30303
Sep 5, 2025 → May 13, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (52 biz days early)
Active: 18 biz days
Paused: 153 biz days
🕐 Clock stopped: Completed (May 14, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸153d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Apr 20, 2026
153 business days (not counted)
15d
▶ Clock Running
Status: Ready for Scheduling
Apr 20 → May 11, 2026
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Scheduled
May 11 → May 14, 2026
3 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 14 → May 14, 2026
0 business days (counted)
Running total: 18 of ? biz days used
Created: Sep 5, 2025Completed: May 14, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → Apr 20
Ready for Release
⏸ Paused
153
—
Apr 20 → May 11
Ready for Scheduling
▶ Running
15
15
May 11 → May 14
Scheduled
▶ Running
3
18
May 14 → May 14
Tech On Site
▶ Running
0
18
Dispatch0.0d
Holding153.3d (excluded)
Coordinators18.6d
Field Work0.0d
Billing1.3d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
153.3 days
Coordinators
18.6 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025
Due: Jul 30, 2026
Completed: May 14, 2026 (77 days early)
📅
170.4 daysTotal Age
⏱️
153.3d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
16.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay153.3 days stuck in "Ready for Release"
⏱️
Total Delay16.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
153.3d
Ready for Scheduling
15.9d / 1.0d SLA
Scheduled
2.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05/11/2026 Rharris: Scheduled Bruce for 5/13 starting at 9am for 3 devices as site requires 24 hours notice per message from (AL)
05/11/2026 ALuman - called Eustace Ricks 678-536-5287 and he confirmed devices for PM. Advised they do not preschedule the PMs. They request the FSE to call 24 hours in advance and they will pull the machine and make it available. Sending confirmation email to ericks@gmh.edu and looping in planner Rhonda to schedule. This is ready to schedule to FSE
04/20/2026 YEspino Called 678-536-5287 to follow up with Eustace over the device in question. Was able to speak to Eustace and he was able to confirm the device in question and location was confirmed. Will be sending confirmation email out.
03/31/2026 YEspino Sent a follow up email to Eustace Ricks so that he can advised what the dept director says about scheduling this pm. Email: Eustace Ricks <ERICKS@gmh.edu>; Ricks, Eustace S. <Eustace.Ricks@trimedx.com>
03/31/2026 YEspino Called 678-536-5287 to follow up with Eustace to get an update on the pm in question. Was able to speak to Eustace and he advised he needed to email the director and then he would get back to us.
03/24/2026 YEspino Called 678-536-5287 to speak to Eustace Ricks over the Pm in question. Was able to speak to Eustace and he advised that he is still trying to talk to the dept to see when is a good date to go onsite. Advised i would follow back up with him and give him so more time.
03/19/2026 Rbailey - Sent 1st Attempt reminder to Eustace Ricks to confirm device. Replying off email from Shelby for Devices due month Prior.
🔧Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️Problem Description
Sparq Ultrasound System - IP 98086487 - SN US52210354
📞Call Description
PM - Contract - BG Required PM
📞
Live Call_Confirmed Devices During Call
Completed Apr 20, 2026
04/20/2026 YEspino Called 678-536-5287 to follow up with Eustace over the device in question. Was able to speak to Eustace and he was able to confirm the device in question and location was confirmed. Will be sending confirmation email out.
📧
Follow-up Email
Completed Mar 31, 2026
03/31/2026 YEspino Sent a follow up email to Eustace Ricks so that he can advised what the dept director says about scheduling this pm. Email: Eustace Ricks <ERICKS@gmh.edu>; Ricks, Eustace S. <Eustace.Ricks@trimedx.com>
📞
Live Call_ Left Message
Completed Mar 31, 2026
03/31/2026 YEspino Called 678-536-5287 to follow up with Eustace to get an update on the pm in question. Was able to speak to Eustace and he advised he needed to email the director and then he would get back to us.
📞
Live Call_ Left Message
Completed Mar 24, 2026
03/24/2026 YEspino Called 678-536-5287 to speak to Eustace Ricks over the Pm in question. Was able to speak to Eustace and he advised that he is still trying to talk to the dept to see when is a good date to go onsite. Advised i would follow back up with him and give him so more time.
📧
Email_Confirmed
Completed Mar 19, 2026
03/19/2026 Rbailey - Sent 1st Attempt reminder to Eustace Ricks to confirm device. Replying off email from Shelby for Devices due month Prior.
📅
WO-01302671 - PM - DD: 7/30/2026 - - Ultrasound - Atlanta - Grady Memorial Hospital
May 13, 2026 9:00am – 3:00pm
Work Order: WO-01302671
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12998709
Location: Grady Memorial Hospital
Address: 80 Jesse Hill Jr Dr SE, Atlanta, GA 30303
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US52210354
Contact Name: Eustace Ricks
Contact Phone: 678-536-5287
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302671
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 5, 5:20 PM
From:Entered
To:Ready for Release
Duration in Previous:18m
🚨153.8 business days
📅
Status: Ready for Scheduling by Yessenia EspinoApr 20, 12:33 PM