Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302672 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Dunwoody Animal Medical Center — 2482 Jett Ferry Rd, Dunwoody GA, 30338

Sep 5, 2025 → Apr 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (40 biz days early)
Active: 53 biz days
Paused: 109 biz days
🕐 Clock stopped: Completed (May 1, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸109d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Feb 17, 2026
109 business days (not counted)
53d
▶ Clock Running
Status: Scheduled
Feb 17 → May 1, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 1 → May 1, 2026
0 business days (counted)
Running total: 53 of ? biz days used
Created: Sep 5, 2025 Completed: May 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Feb 17 Ready for Release ⏸ Paused 109 —
Feb 17 → May 1 Scheduled ▶ Running 53 53
May 1 → May 1 Tech On Site ▶ Running 0 53
Dispatch 0.0d
Holding 109.3d (excluded)
Coordinators 52.2d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
109.3 days
Coordinators
52.2 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 1, 2026 (60 days early)
📅
161.4 days Total Age
⏱️
109.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
52.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 109.3 days stuck in "Ready for Release"
⏱️
Total Delay 52.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
109.3d
Scheduled
52.2d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/27/2026 Rharris: Scheduled Bruce to be onsite 4/30 at 9am per phone call with Adrian @ 770-698-9227

04/27/2026 Rharris: Left VM with general VM 770) 698-9227 noting that FSE Bruce will not be available previous scheduled date and and offered the remainder of this week for him to be onsite followed up with emailoffice@dunwoodyamc.com noting the same.

02/17/2026 SRobinson- Recieved an email confirming for 05/04 at 9am for Bruce. Dispatching Wo and sending a confirmed email back.

02/17/2026 SRobinson- Received email confirming. Sent email back proposing 05/04 at 9am for Bruce.

02/13/2026 SRobinson- Sent 1st attempt email to office@dunwoodyamc.com to try and confirm. 

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 64996539 - SN US415D0341
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302672
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 109.8 business days
👷
▶
3 Technician Assigned Feb 17, 5:34 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-05-04T13:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 165d 1h
🚨 47.8 business days
📅
Dispatch Scheduled by Rhonda Harris Apr 23, 5:14 PM
Scheduled For: 2026-04-27T13:00:00.000+0000
📅
Dispatch Scheduled by Rhonda Harris Apr 24, 10:50 AM
Scheduled For: 2026-05-04T13:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Rhonda Harris Apr 27, 4:04 PM
Scheduled For: 2026-04-30T13:00:00.000+0000
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Apr 30, 8:23 PM
Status: Tech On Site → 5x Labor Added
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 2, 27, 24
✔️
▶
2 Status: Completed Apr 30, 8:28 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bruce Ballard
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.4 business days
⏱️
▶
2 Labor Added May 5, 1:28 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 17h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 7, 4:44 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway May 8, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 16m

Bottlenecks

Scheduled
Duration: 52.2 business days (threshold: 2.0 business days)
Exceeded by 50.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Apr 30, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03209989 Labor Open 1 $0.00 Apr 30, 8:28 PM
WL-03209990 Labor Open 2 $275.00 Apr 30, 8:28 PM
WL-03209991 Labor Open 1 $0.00 Apr 30, 8:28 PM
WL-03209992 Travel Open 27 $0.00 Apr 30, 8:28 PM
WL-03209993 Travel Open 24 $0.00 Apr 30, 8:28 PM
WL-03214898 Labor Open 0.016666666666667 $38.00 May 5, 1:28 PM

Details