📍 Inova Fairfax Hospital Cardiac Diagnostic Services — 2901 Telestar Court, Suite 525,, Falls Church VA, 22042
Sep 5, 2025 → May 11, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (34 biz days early)
Active: 63 biz days
Paused: 105 biz days
🕐 Clock stopped: Invoiced (May 11, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸105d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 10, 2026
105 business days (not counted)
62d
▶ Clock Running
Status: Scheduled
Feb 10 → May 8, 2026
62 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 8 → May 8, 2026
0 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Completed
May 8 → May 8, 2026
0 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Tech Off Site
May 8 → May 9, 2026
0 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Incomplete
May 9 → May 11, 2026
1 business day (counted)
Running total: 63 of ? biz days used
Created: Sep 5, 2025Invoiced: May 11, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 7
Created
▶ Running
0
0
Sep 7 → Feb 10
Ready for Release
⏸ Paused
105
—
Feb 10 → May 8
Scheduled
▶ Running
62
62
May 8 → May 8
Tech On Site
▶ Running
0
62
May 8 → May 8
Completed
▶ Running
0
62
May 8 → May 9
Tech Off Site
▶ Running
0
62
May 9 → May 11
Incomplete
▶ Running
1
63
Dispatch0.4d
Holding105.0d (excluded)
Coordinators62.4d
Field Work1.1d
Incomplete1.0d (excluded)
Billing1.3d
✓ SLA Met
Dispatch
0.4 days
Holding(excluded from total)
105.0 days
Coordinators
62.4 days
Over SLA
Field Work
1.1 days
Incomplete(excluded from total)
1.0 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025
Due: Jun 30, 2026
Completed: May 11, 2026 (50 days early)
📅
168.4 daysTotal Age
⏱️
105.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
63.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay105.0 days stuck in "Ready for Release"
⏱️
Total Delay63.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
105.0d
Scheduled
62.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Incomplete
1.0d
Closed
3.4d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05/01/2026 - ARuby - Recvd email from Dave dmyers@virginiaheart.com confirming rescheduling to May 8th works for him. sent confirmation email to Dave
04/30/2026 - ARuby -(703) 395-9613 VM/LM FU email to dmyers@virginiaheart.com asking to move date to Friday may 8th @ 11am
02/10/2026 RFosbury Dave Myers dmyers@virginiaheart.com confirmed device and FSE onsite May 7th
02/09/2026 Rbailey - Sent 1st attempt email to Dave Myers dmyers@virginiaheart.com to confirm device location
🔧Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities.
Device is within manufacturer’s specifications.
🔍Technician Findings
N/A
⚠️Problem Description
Affiniti 70 Ultrasound System - IP 72387798 - SN US517F0411
📞Call Description
PM - Contract - BG Required PM
📧
Live Call_Followed Up With Email
Completed Apr 30, 2026
04/30/2026 - ARuby -(703) 395-9613 VM/LM FU email to dmyers@virginiaheart.com asking to move date to Friday may 8th @ 11am
📧
Email_Confirmed
Completed Feb 9, 2026
02/09/2026 Rbailey - Sent 1st attempt email to Dave Myers dmyers@virginiaheart.com to confirm device location