Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302674 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Optum Multi-Specialty - Yorktown Heights — 355 Kear St, Yorktown Heights NY, 10598

Sep 5, 2025 → Dec 15, 2025

✅ Completed
PC Per client agreement
Target: Dec 30, 2025
🕐 Clock stopped: Completed (Dec 15)
⏸ 17d excluded (parts wait + holding)
✓ SLA Met (15d early)
Dispatch 0.4d
Holding 13.0d (excluded)
Coordinators 59.4d
Field Work 2.9d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
13.0 days
Coordinators
59.4 days
Over SLA
Field Work
2.9 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Dec 30, 2025 Completed: Dec 15, 2025 (15 days early)
📅
71.4 days Total Age
⏱️
35.6d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
56.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 35.6 days stuck in "Scheduled"
⏱️
Total Delay 56.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
13.0d
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
57.4d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
2.9d / 1.0d SLA
Closed
2.3d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/02/2025 Cever received email from lperrini@caremount.com confirming date change to 12/11/2025 at 12 p.m.

09/25/2025 Rbailey - Sent email Advising Lauren that we will have Jeffry onsite Dec 5 @Noon


09/24/2025 Rbailey - Rcvd email from Lauren advising that this machine would be available from Noon to 2 on Dec 5


09/23/2025 Rbailey - Called 845.202.6098 NA Left VM also sent email to Lauren Perrini to propose Jeffry Manuta on Dec 5 in the afternoon

🔧 Work Performed
EPIQ Elite Diagnostic Ultrasound System - IP 107829570 - SN USD23B0038
🔍 Technician Findings
EPIQ Elite Diagnostic Ultrasound System - IP 107829570 - SN USD23B0038
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 107829570 - SN USD23B0038
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302674
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 13.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Sep 24, 9:20 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 17d 12h
⏳ 2.0 business days
👷
▶
3 Technician Assigned Sep 25, 3:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-05T06:00:00.000+0000, 2025-12-05T00:00:00.000+0000, 2025-12-05T18:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 5h
🚨 36.0 business days
🆕
▶
4 Status: Entered Nov 13, 12:38 PM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Carlos Puebla
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-05T18:00:00.000+0000
🚨 14.0 business days
🆕
▶
4 Status: Entered Dec 2, 7:46 AM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: a0h6e00000IIAuiAAH, Nkosi Wilson
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-11T17:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Dec 11, 11:28 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 3h
⏳ 2.0 business days
⏱️
2x Labor Added Dec 12, 5:09 PM
Type: Labor
Status: Open
Qty: 2, 1
⏳ 1.9 business days
✔️
Status: Completed by Nkosi Wilson Dec 15, 4:57 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4d 5h, 0m
⏳ 2.9 business days
⏱️
▶
2 Labor Added Dec 17, 8:49 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 35.6 business days (threshold: 2.0 business days)
Exceeded by 33.6 business days
Scheduled
Duration: 13.8 business days (threshold: 2.0 business days)
Exceeded by 11.8 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Tech On Site
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Dec 11, 12:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03036311 Labor Open 2 $275.00 Dec 12, 5:09 PM
WL-03036312 Labor Open 1 $0.00 Dec 12, 5:09 PM
WL-03040330 Labor Open 0.016666666666667 $38.00 Dec 17, 8:49 AM

Details