Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302727 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Middletown Medical PC — 111 Maltese Dr, Middletown NY, 10940

Sep 5, 2025 → Dec 18, 2025

✅ Completed
PC Per client agreement
Target: Dec 30, 2025
🕐 Clock stopped: Completed (Dec 19)
⏸ 20d excluded (parts wait + holding)
✓ SLA Met (11d early)
Dispatch 0.0d
Holding 15.3d (excluded)
Coordinators 61.9d
Field Work 1.2d
Billing 3.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
15.3 days
Coordinators
61.9 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
3.5 days
Over SLA
Created: Sep 5, 2025 Due: Dec 30, 2025 Completed: Dec 19, 2025 (11 days early)
📅
74.6 days Total Age
⏱️
37.9d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
59.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 37.9 days stuck in "Scheduled"
⏱️
Total Delay 59.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
15.3d
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
61.8d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
3.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/11/2025 RArnold -Sent Reminder Email


09/26/2025 Rbailey - Called 845.281.8961 Spoke with Heather Advised that Jeffry will be there at 9am instead of 1130. Sending email Advising Planner


09/23/2025 Rbailey - Called 845.281.8961 attempting to reach Heather to see about Jeffry coming Dec 18 @ 1130 to come do all 3 devices. Sent email as well


09/11/2025 YEspino Called 845-281-8961 to speak to Heather Marl to verify the Pm info sent in. Was able to speak to Heather and she advised she is not at work and asked for an email to be sent out.


09/11/2025 YEspino Called 845-707-6788 to speak to Heather Smith-Marl to verify the Pm info sent in. Not a good contact, This number is out of service.

🔧 Work Performed
Affiniti 70 Ultrasound System - IP 64078633 - SN US914F0512
🔍 Technician Findings
Affiniti 70 Ultrasound System - IP 64078633 - SN US914F0512
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 64078633 - SN US914F0512
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302727
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 15.8 business days
📅
Status: Ready for Scheduling by Ricky Bailey Sep 26, 12:04 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 20d 18h
👷
▶
3 Technician Assigned Sep 26, 1:10 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-18T06:00:00.000+0000, 2025-12-18T00:00:00.000+0000, 2025-12-18T15:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 6m
🚨 38.0 business days
🆕
▶
3 Status: Entered Nov 18, 7:27 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Carlos Puebla
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-18T15:30:00.000+0000
🚨 13.0 business days
🆕
▶
5 Status: Entered Dec 4, 11:45 AM
Status: Entered → Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Nkosi Wilson
👷
Status: Assigned by Cristina Everetts
From: Entered
To: Assigned
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-18T15:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 11.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Dec 18, 8:19 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 20h
⏱️
▶
2 2x Labor Added Dec 18, 8:55 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12h 37m, 0m
⏳ 2.4 business days
⏱️
▶
2 Labor Added Dec 22, 9:22 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 12h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 23, 2:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Dec 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 13h

Bottlenecks

Scheduled
Duration: 37.9 business days (threshold: 2.0 business days)
Exceeded by 35.9 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Scheduled
Duration: 10.9 business days (threshold: 2.0 business days)
Exceeded by 8.9 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Dec 18, 10:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03042686 Labor Open 1 $0.00 Dec 18, 8:55 PM
WL-03042687 Labor Open 2 $275.00 Dec 18, 8:55 PM
WL-03044973 Labor Open 0.016666666666667 $38.00 Dec 22, 9:22 AM

Details