Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302783 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Inspira Medical Center — 700 Mullica Hill Rd, Mullica Hill NJ, 08062

Sep 5, 2025 → Dec 5, 2025

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Dec 6)
⏸ 38d excluded (parts wait + holding)
✓ SLA Met (55d early)
Dispatch 0.0d
Holding 27.3d (excluded)
Coordinators 38.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
27.3 days
Coordinators
38.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Dec 6, 2025 (55 days early)
📅
65.4 days Total Age
⏱️
38.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
37.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 38.8 days stuck in "Scheduled"
⏱️
Total Delay 37.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
27.3d
Scheduled
38.8d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/26/2025 Cever sent reminder email to westvogedingk@ihn.org


10/14/2025 Cever received email from WestVogeding, Karen <WestVogedingK@ihn.org> confirming FSE onsite for Dec 5th at 9 a.m.

10/14/2025 Cever fse confirmed this is Karen devcie sent email to WestVogeding, Karen <WestVogedingK@ihn.org> and Bruno, Jennifer <BrunoJ@ihn.org> with date options

10/02/2025 Cever sent email to Bender, Frank <benderf@ihn.org> with date options included Mastro, Michael <mastrom1@ihn.org>

09/29/2025 Cever escalated to FSE confirmed poc is Rodriguez, George <RodriguezG@ihn.org> sent email asking for date confirmation.

09/23/2025 Cever called 8565081370 advised i needed to call George Rodriguez UNABLE TO LOCATE gEORGE NUMBER SENT EMAIL TO 'Rodriguez, George' <rodriguezg@ihn.org>

09/22/2025 Cever called 8565081370 and lvm with updated available dates for Oct 1st and 2nd WestVogeding, Karen <WestVogedingK@ihn.org>

09/16/2025 Cever called 8565081370 and lvm with updated available dates for Oct 1st and 2nd WestVogeding, Karen <WestVogedingK@ihn.org>

09/09/2025 Cever sent email to westvogedingk@ihn.org offering dates for service

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 78278385 - SN USO18B2265
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302783
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 27.8 business days
👷
▶
3 Technician Assigned Oct 14, 1:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-05T14:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 38d 19h
🚨 39.0 business days
⏱️
5x Labor Added Dec 5, 4:02 PM
Type: Labor, Travel
Status: Open
Qty: 2.75, 1.5, 88, 91
✔️
Status: Completed by Jason Yenser Dec 5, 10:54 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 52d 10h, 0m
⏳ 1.1 business days
⏱️
Labor Added Dec 8, 9:43 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 8, 9:52 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 10h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 5h
💰
Status: Invoiced by Josh Longway Dec 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m

Bottlenecks

Scheduled
Duration: 38.8 business days (threshold: 2.0 business days)
Exceeded by 36.8 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Dec 5, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03028373 Labor Open 2.75 $0.00 Dec 5, 4:02 PM
WL-03028374 Labor Open 1.5 $275.00 Dec 5, 4:02 PM
WL-03028375 Labor Open 2 $0.00 Dec 5, 4:02 PM
WL-03028376 Travel Open 88 $0.00 Dec 5, 4:02 PM
WL-03028377 Travel Open 91 $0.00 Dec 5, 4:02 PM
WL-03029916 Labor Open 0.016666666666667 $38.00 Dec 8, 9:43 AM

Details