Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302786 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Inspira - Satellite Emergency Dept Woodbury — 30 Oak St, Woodbury NJ, 08096

Sep 5, 2025 → Dec 12, 2025

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Dec 12)
⏸ 5d excluded (parts wait + holding)
✓ SLA Met (49d early)
Dispatch 0.0d
Holding 4.3d (excluded)
Coordinators 67.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
4.3 days
Coordinators
67.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Dec 12, 2025 (49 days early)
📅
70.4 days Total Age
⏱️
67.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
65.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 67.0 days stuck in "Scheduled"
⏱️
Total Delay 65.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
4.3d
Scheduled
67.0d / 2.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/05/2025 RFosbury - Cristina sent email proposing DEC 12th as Jason request PTO for the 19th.

09/10/2025 RFosbury received email from 'Bourdon, Billie Jean' <bourdonbj@ihn.org> confirming FSE onsite for DEC 19th at 8 a.m. and 11:30 a.m.

09/09/2025 Cever sent first email attempt to 'Bourdon, Billie Jean' <bourdonbj@ihn.org>

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 69521316 - SN US616C1042
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302786
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
⏳ 4.8 business days
👷
▶
3 Technician Assigned Sep 11, 8:41 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-19T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 5d 15h
🚨 60.0 business days
📅
Dispatch Scheduled by Cristina Everetts Dec 3, 8:02 AM
Scheduled For: 2025-12-12T13:00:00.000+0000
⚠️ 8.0 business days
⏱️
5x Labor Added Dec 12, 10:01 AM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1.5, 79, 15
✔️
Status: Completed by Jason Yenser Dec 12, 5:40 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 92d 9h, 0m
⏳ 1.8 business days
⏱️
▶
2 Labor Added Dec 15, 1:07 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 19h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 49m

Bottlenecks

Scheduled
Duration: 67.0 business days (threshold: 2.0 business days)
Exceeded by 65.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Dec 12, 8:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03035633 Labor Open 2.5 $0.00 Dec 12, 10:01 AM
WL-03035634 Labor Open 1.5 $275.00 Dec 12, 10:01 AM
WL-03035635 Labor Open 1 $0.00 Dec 12, 10:01 AM
WL-03035636 Travel Open 79 $0.00 Dec 12, 10:01 AM
WL-03035637 Travel Open 15 $0.00 Dec 12, 10:01 AM
WL-03037977 Labor Open 0.016666666666667 $38.00 Dec 15, 1:07 PM

Details