Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302903 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍  Optum Multi-Specialty – Carmel SE — 185 Route 312, Brewster NY, 10509

Sep 5, 2025 → Jan 29, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Tech Off Site (Jan 29)
⏸ 44d excluded (parts wait + holding)
✓ SLA Met (30d early)
Dispatch 0.4d
Holding 32.0d (excluded)
Coordinators 73.9d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
32.0 days
Coordinators
73.9 days
Over SLA
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Feb 28, 2026 Completed: Jan 29, 2026 (30 days early)
📅
104.4 days Total Age
⏱️
40.9d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
73.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 40.9 days stuck in "Scheduled"
⏱️
Total Delay 73.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
32.0d
Scheduled
73.9d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
4.1d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/16/2025 Cever working with Perrini, Lauren for scheduling all site location due Nov-Jan- this site confirmed for Jan 29th at 9 and 11

10/09/2025 Cever working with poc for all 3 of her locations lperrini@caremount.com

10/01/2025 YEspino Called 845-202-6098 to speak to Lauren Perrini to verify the PM info sent in. Was unable to speak to her so i left a message.

🔧 Work Performed
EPIQ 5 Ultrasound System - IP 61896371 - SN US114C0442
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 61896371 - SN US114C0442
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:03 PM
Work Order: WO-01302903
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 32.0 business days
👷
▶
3 Technician Assigned Oct 21, 12:35 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-29T19:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 44d 16h
⏳ 4.0 business days
📅
Dispatch Scheduled by Cristina Everetts Oct 24, 2:13 PM
Scheduled For: 2026-01-29T14:00:00.000+0000
🚨 38.0 business days
🆕
▶
4 Status: Entered Dec 16, 11:23 AM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Vivian Hyde
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-29T14:00:00.000+0000
🚨 33.0 business days
🔧
Status: Tech On Site by Vivian Hyde Jan 29, 10:20 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 43d 22h
⏱️
4x Labor Added Jan 29, 4:49 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 3, 2, 1, 65
🚗
Status: Tech Off Site by Vivian Hyde Jan 29, 5:10 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 49m
✔️
Status: Completed by Vivian Hyde Jan 29, 5:17 PM
From: Tech Off Site
To: Completed
Duration in Previous: 7m
🏁
Status: Closed by Vivian Hyde Jan 29, 6:10 PM
From: Completed
To: Closed
Duration in Previous: 52m
⏳ 4.7 business days
⏱️
Labor Added Feb 4, 2:22 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 4, 2:32 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 20h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Feb 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 49m

Bottlenecks

Scheduled
Duration: 40.9 business days (threshold: 2.0 business days)
Exceeded by 38.9 business days
Scheduled
Duration: 32.9 business days (threshold: 2.0 business days)
Exceeded by 30.9 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jan 29, 9:00 AM
Created
Sep 5, 5:03 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03083760 Labor Open 3 $0.00 Jan 29, 4:49 PM
WL-03083761 Labor Open 2 $275.00 Jan 29, 4:49 PM
WL-03083762 Expenses Open 1 $0.00 Jan 29, 4:49 PM
WL-03083763 Travel Open 65 $0.00 Jan 29, 4:49 PM
WL-03091384 Labor Open 0.016666666666667 $38.00 Feb 4, 2:22 PM

Details