📍 CareMount Medical PC — 90 S Bedford Rd, Mount Kisco NY, 10549
Sep 5, 2025 → Jan 15, 2026
✅ Completed
PCPer client agreement
Target:Feb 28, 2026
🕐 Clock stopped: Completed (Jan 16)
⏸ 31d excluded (parts wait + holding)
✓ SLA Met (43d early)
Dispatch0.4d
Holding23.0d (excluded)
Coordinators70.9d
Field Work2.9d
Billing1.3d
✓ SLA Met
Dispatch
0.4 days
Holding(excluded from total)
23.0 days
Coordinators
70.9 days
Over SLA
Field Work
2.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025
Due: Feb 28, 2026
Completed: Jan 16, 2026 (43 days early)
📅
94.5 daysTotal Age
⏱️
57.8d in ScheduledLongest Stage
🔄
10 transitionsStatus Changes
⚠️
73.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay57.8 days stuck in "Scheduled"
⏱️
Total Delay73.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
23.0d
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
70.8d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
2.9d / 1.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/24/2025 Cever received email from Perrini, Lauren <lperrini@caremount.com> confirming FSE onsite for Jan 13th starting tat 10 a.m.
10/23/2025 Cever working with Perrini, Lauren for all devices due for Nov dec and Jan for her network. 10/16/2025 Cever working with Perrini, Lauren for scheduling all site location due Nov-Jan
🔧Work Performed
EPIQ 5 Ultrasound System - IP 60544684 - SN USN13C0279
🔍Technician Findings
EPIQ 5 Ultrasound System - IP 60544684 - SN USN13C0279
⚠️Problem Description
EPIQ 5 Ultrasound System - IP 60544684 - SN USN13C0279
📞Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed Jan 26, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom -YES
b. Prontoforms – uploaded and correct template -YES
c. CSR – signed and uploaded to ServiceMax-YES
📧
Email_Scheduled
Completed Oct 8, 2025
10/08/2025 Rbailey - Per Planner replying to email and Advising Lauren, Jeffry will be on site January 29, 2025 @ 9am
📧
Email_Confirmed
Completed Oct 7, 2025
10/07/2025 Rbailey - Rcvd email from Lauren Perrini advising that this device is actually located at 90 S Bedford Rd NOT 100 S Bedford. She confirmed that January 29, 2025 @ 9am would work.
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Optum Multi-Specialty – MK 100 - Mount Kisco, NY - WO-12942934
Completed Oct 7, 2025
To: bfornabaio@caremount.com
CC: lperrini@caremount.com; cristina.everetts@emsar.com; central.scheduling@emsar.com; ricky.bailey@emsar.com
BCC: ricky.bailey@emsar.com
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Optum Multi-Specialty – MK 100 - Mount Kisco, NY - WO-12942934
Body:
Hi Brittany,
Thank you for speaking with me. Per our conversation, we are looking at coming on the below Date and Ti
📧
Email_Confirmed
Completed Oct 7, 2025
10/07/2025 Rbailey - Called 914.242.1355 pressed 1 for Cardiology. Pressed 3 to speaking with Clinical Staff Member. Spoke with Melissa. She said she needed to Xfer me as she is scheduling. Spoke with Bob. He said I needed to Xfer to Radiology. Spoke with Joann. She advised they sent it to the Wrong area, but she was going to take info and have them get back with me.
📞
Call
Completed Oct 7, 2025
10/07/2025 Rbailey - Rcvd call from 914.241.1050 Brittany Fornabaio. She advised that she has device ending in 0279 but she is not familiar with device ending in 1238. She also Advised that the we could reach out to Lauren Perrini who is her boss
lperrini@caremount.com
📅
WO-01302913 - PM - Ultrasound - Mount Kisco - CareMount Medical PC
Jan 13, 2026 12:00pm – 1:30pm
Work Order: WO-01302913
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12942934
Location: CareMount Medical PC
Address: 90 S Bedford Rd, Mount Kisco, NY 10549
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: USN13C0279
Contact Name: LAUREN PERRINI
Contact Phone: 845-202-6098
Cont
Timeline
📋
Work Order Created Sep 5, 5:03 PM
Work Order:WO-01302913
Type:PM
Priority:PC
⏳0.9 business days
✅
Status: Ready for Release by Mandy NewmanSep 6, 8:21 PM
From:Entered
To:Ready for Release
Duration in Previous:1d 3h
🚨23.0 business days
📅
Status: Ready for Scheduling by Ricky BaileyOct 8, 10:40 AM