Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302994 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 AtlantiCare Regional Medical Center — 65 W Jimmie Leeds Rd, Pomona NJ, 08240

Sep 5, 2025 → Nov 19, 2025

✅ Completed
PC Per client agreement
Target: Dec 30, 2025
🕐 Clock stopped: Completed (Nov 19)
⏸ 67d excluded (parts wait + holding)
✓ SLA Met (41d early)
Dispatch 0.0d
Holding 48.3d (excluded)
Coordinators 5.0d
Field Work 1.8d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
48.3 days
Coordinators
5.0 days
Over SLA
Field Work
1.8 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Dec 30, 2025 Completed: Nov 19, 2025 (41 days early)
📅
53.4 days Total Age
⏱️
48.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
4.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 251 days old
🚨
Primary Delay 48.3 days stuck in "Ready for Release"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
48.3d
Assigned
0.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
1.8d / 1.0d SLA
Closed
0.5d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/12/2025 Cever received email from cmuhlbaier@atlanticare.org asking for Nov 18th starting at 10 a.m. confirmed appt

11/03/2025 Cever sent Date options to Kind, Tiffany <TKind@atlanticare.org> and Muhlbaier, Christina <CMuhlbaier@atlanticare.org>

09/09/2025 Cever per site prefer to be scheduled closer to Mouth due

🔧 Work Performed
EPIQ 7C Ultrasound System - IP 71157284 - SN US117B1065
🔍 Technician Findings
EPIQ 7C Ultrasound System - IP 71157284 - SN US117B1065
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 71157284 - SN US117B1065
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:03 PM
Work Order: WO-01302994
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 48.8 business days
👷
▶
4 Technician Assigned Nov 12, 9:46 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 67d 17h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-18T16:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Nov 18, 12:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 2h
⏱️
▶
2 2x Labor Added Nov 19, 5:42 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 17h 6m, 0m
⏱️
▶
2 Labor Added Nov 19, 9:24 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3h 45m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Nov 21, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:37 PM
Invoice Number: SM-247204

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Nov 18, 11:00 AM
Created
Sep 5, 5:03 PM
Invoice #
SM-247204

Work Details (3)

Name Type Status Qty Amount Date
WL-03012651 Labor Open 2 $0.00 Nov 19, 5:42 AM
WL-03012652 Labor Open 4 $275.00 Nov 19, 5:42 AM
WL-03012803 Labor Open 0.016666666666667 $38.00 Nov 19, 9:24 AM

Details