Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303008 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Inspira Vineland — 1505 W. Sherman Ave, Vineland NJ, 08360

Sep 5, 2025 → Jan 15, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Jan 15)
⏸ 37d excluded (parts wait + holding)
✓ SLA Met (44d early)
Dispatch 0.0d
Holding 26.3d (excluded)
Coordinators 69.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
26.3 days
Coordinators
69.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Feb 28, 2026 Completed: Jan 15, 2026 (44 days early)
📅
94.4 days Total Age
⏱️
69.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
71.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 69.0 days stuck in "Scheduled"
⏱️
Total Delay 71.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
26.3d
Scheduled
69.0d / 2.0d SLA
Closed
5.3d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/13/2025 RFsobury - per Email from Rizzo, Danielle <RizzoD@ihn.org> confirmed FSE onsite for Jan 16th at 12 and 1

10/02/2025 Cever sent email to Bender, Frank <benderf@ihn.org> with date options included Mastro, Michael <mastrom1@ihn.org>

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Transducer, X8-2t - IP 107376514 - SN F052PW
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:03 PM
Work Order: WO-01303008
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 26.8 business days
👷
▶
3 Technician Assigned Oct 13, 11:18 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-10-16T16:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 37d 17h
⏳ 4.0 business days
📅
Dispatch Scheduled by Rich Fosbury Oct 16, 4:07 PM
Scheduled For: 2025-10-23T16:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Cristina Everetts Oct 24, 7:45 AM
Scheduled For: 2025-10-16T16:00:00.000+0000, 2026-01-16T17:00:00.000+0000
🚨 57.0 business days
📅
Dispatch Scheduled by Rich Fosbury Jan 12, 9:03 AM
Scheduled For: 2026-01-15T17:00:00.000+0000
⏳ 4.0 business days
⏱️
5x Labor Added Jan 15, 4:26 PM
Type: Labor, Travel
Status: Open
Qty: 3, 0.75, 1.5, 109, 130
✔️
Status: Completed by Jason Yenser Jan 15, 4:54 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 94d 6h, 0m
⚠️ 5.9 business days
⏱️
Labor Added Jan 22, 9:08 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 22, 9:17 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 6d 16h
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 14m
💰
Status: Invoiced by Josh Longway Jan 23, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Scheduled
Duration: 69.0 business days (threshold: 2.0 business days)
Exceeded by 67.0 business days
Closed
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jan 15, 12:00 PM
Created
Sep 5, 5:03 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03066774 Labor Open 3 $0.00 Jan 15, 4:26 PM
WL-03066775 Labor Open 0.75 $275.00 Jan 15, 4:26 PM
WL-03066776 Labor Open 1.5 $0.00 Jan 15, 4:26 PM
WL-03066777 Travel Open 109 $0.00 Jan 15, 4:26 PM
WL-03066778 Travel Open 130 $0.00 Jan 15, 4:26 PM
WL-03074701 Labor Open 0.016666666666667 $38.00 Jan 22, 9:08 AM

Details