Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303364 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Mercy Hospital Anderson — 7500 State Rd, Cincinnati OH, 45255

Sep 9, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
⚠ 217 biz days overdue
Active: 232 biz days
▶ Clock Running
Status: Created
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
30d
▶ Clock Running
Status: Ready for Scheduling
Sep 9 → Oct 22, 2025
30 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 22 → Nov 3, 2025
8 business days (counted)
Running total: 38 of ? biz days used
194d
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Aug 16, 2026
194 business days (counted)
Running total: 232 of ? biz days used
Created: Sep 9, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 9 → Sep 9 Created ▶ Running 0 0
Sep 9 → Sep 9 Scheduled ▶ Running 0 0
Sep 9 → Oct 22 Ready for Scheduling ▶ Running 30 30
Oct 22 → Nov 3 Scheduled ▶ Running 8 38
Nov 3 → Aug 16 Ready for Scheduling ▶ Running 194 232
Coordinators 39.8d
⚠ Overdue
Coordinators
39.8 days
Over SLA
Created: Sep 9, 2025 Due: Dec 31, 2025 (228 days overdue)
📅
232.9 days Total Age
⏱️
30.9d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
36.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 340 days old
🚨
Primary Delay 30.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 36.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
30.9d / 1.0d SLA
Scheduled
8.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/9/2025 1300 CM ack msg; LM w/SB; 9/10/2025 1927 CM LM w/Amy re compliance; 9/11/2025 1305 LM w/Amy re NAR; 10/21/2025 1241 requesting orientees

Timeline

📋
▶
2 Work Order Created Sep 9, 1:04 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 31.0 business days
📅
▶
2 Dispatch Scheduled Oct 22, 12:31 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 42d 23h
⚠️ 9.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Nov 3, 6:26 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 12d 6h

Bottlenecks

Ready for Scheduling
Duration: 30.9 business days (threshold: 1.0 business days)
Exceeded by 29.9 business days
Scheduled
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Dec 9, 3:00 PM
Created
Sep 9, 1:04 PM
Invoice #
N/A

Details