Created: Sep 10, 2025
Due: Dec 31, 2025 (228 days overdue)
📅
232.0 daysTotal Age
⏱️
65.0d in ScheduledLongest Stage
🔄
3 transitionsStatus Changes
⚠️
63.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Release • 340 days old
🚨
Primary Delay65.0 days stuck in "Scheduled"
⏱️
Total Delay63.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Scheduled
65.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
06/17/2026 HWilliams - Called (585) 402-5291 and spoke with Kevin. He was a little upset as he advised he no longer has any of the Tempus devices and none of his customers do either. He also stated he has sent this information along with his sold to list to Philips (Brad Bagaloff) on numerous occasions and he wants to stop being bothered about this. Sent an email and cc'd FOM Fady to confirm everything we discussed for paper trail and so we can get these closed out.
03/20/2026 MHamersley - Working with POC/Fady on update for visit #2, once devices are returned to customer; 7022.000757, 7022.000855, 7022.001510 & 7022.001588, part is at bench for repair, FCO to be completed when bench releases part
02/06/2026 MHamersley - Fady is in contact w/ POC to locate rental devices as they become available
12/17/2025 MHamersley - Working with Fady on update for visit, once devices are returned to customer.
09/10/2025 MNewman - Dispatching to Fady per his request
⚠️Problem Description
Visit #2 - Tempus LS Manual Pacing
📄Description
Philips Healthcare Tempus Pro Patient Monitor
📞Call Description
FCO86700002
📧
Email: Philips Field Safety Notice - FCO86700002 - Philips Tempus LS - KMS Medical Products LLC - Honeoye Falls, NY - WO-13523248
Completed Jun 17, 2026
To: kevin@kms-medical.com
CC: heather.williams@emsar.com; fady.messak@philips.com; central.scheduling@emsar.com
BCC:
Attachment: --none--
Subject: Philips Field Safety Notice - FCO86700002 - Philips Tempus LS - KMS Medical Products LLC - Honeoye Falls, NY - WO-13523248
Body:
Hi Kevin,
Thank you for taking my call today. Per our conversation you do not have any of the Tempus ALS devices remaining in your inventory including your demo model, and you would like your association with any of the
Jun 16, 2026 10:33am
@Fady Messak Do you need this EWO? I see Mandy dispatched the PWO for 04/17 back in April
Timeline
📋
▶
4
Work Order Created Sep 10, 7:04 AM
Work Order Created → Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From:Entered, Assigned
To:Assigned, Scheduled
Duration in Previous:0m
👷
Technician Assigned by Mandy Newman
Technician:Fady Messak
📅
Dispatch Scheduled by Mandy Newman
Scheduled For:2025-09-10T12:00:00.000+0000
⚠️9.0 business days
📅
Dispatch Scheduled by Fady MessakSep 22, 7:49 AM
Scheduled For:2025-10-03T12:00:00.000+0000
🚨19.8 business days
📅
Dispatch Scheduled by Fady MessakOct 20, 6:15 AM
Scheduled For:2025-10-31T12:00:00.000+0000
🚨10.4 business days
📅
Dispatch Scheduled by Fady MessakNov 3, 1:57 AM
Scheduled For:2025-11-28T13:00:00.000+0000
🚨18.0 business days
📅
Dispatch Scheduled by Fady MessakDec 1, 6:17 PM
Scheduled For:2025-12-19T13:00:00.000+0000
🚨10.7 business days
🆕
Status: Entered by Fady MessakDec 15, 9:00 AM
From:Scheduled
To:Entered
Duration in Previous:96d 2h
✅
Status: Ready for Release by Deon MalloyDec 15, 5:02 PM
From:Entered
To:Ready for Release
Duration in Previous:8h 2m
Bottlenecks
Scheduled
Duration: 65.0 business days (threshold: 2.0 business days)
Exceeded by 63.0 business days
Entered
Duration: 1.0 business days (threshold: 4.0 business hours)