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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303688 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Piedmont Newton Hospital — 5126 Hospital Dr NE, COVINGTON GA, 30014

Sep 10, 2025 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (213 biz days early)
Active: 111 biz days
🕐 Clock stopped: Canceled (Feb 24, 2026)
▶ Clock Running
Status: Created
Sep 10 → Sep 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Sep 11 → Oct 17, 2025
25 business days (counted)
Running total: 26 of ? biz days used
85d
▶ Clock Running
Status: On Hold
Oct 17 → Feb 24, 2026
85 business days (counted)
Running total: 111 of ? biz days used
Created: Sep 10, 2025 Canceled: Feb 24, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 10 → Sep 11 Created ▶ Running 1 1
Sep 11 → Oct 17 Assigned ▶ Running 25 26
Oct 17 → Feb 24 On Hold ▶ Running 85 111
Dispatch 1.6d
Holding 85.7d (excluded)
Coordinators 26.0d
✓ SLA Met
Dispatch
1.6 days
Over SLA
Holding (excluded from total)
85.7 days
Coordinators
26.0 days
Over SLA
Created: Sep 10, 2025 Due: Dec 31, 2026 Completed: Feb 24, 2026 (310 days early)
📅
111.6 days Total Age
⏱️
85.7d in On Hold Longest Stage
🔄
3 transitions Status Changes
⚠️
26.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 339 days old
🚨
Primary Delay 85.7 days stuck in "On Hold"
⏱️
Total Delay 26.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.6d / 0.5d SLA
Assigned
26.0d / 0.5d SLA
On Hold
85.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/03/2025 EMartin dup WO ANR being processed on WO-13510138

10/17/2025 EMartin dup WO ANR being processed on WO-13510138

per Fady email he spk with Allyson 

 dispatching to FSE to close WO for refusal per Fady request 


10/09/2025 EMartin Fady sent email to Allyson asking for PO or to confirm if she wants to refuse the FCO completley / Fady provided quote breakdown for repair costs 

10/03/2025 EMartin rcvd email from Allyson "We don't require the EV300 to be repaired at the moment. It's not use and is in storage until the department determines how they'd like to proceed. "

09/11/2025 EMartin repair needed on device before can be completed / PWO for repair pending entitlement will schedule together once repair WO can be dispatched

09/10/2025 SRobinson- Created follow up WO as requested. (Old WO-01244888) - No follow up notes -


-Previous notes -

08/28/2025 Emartin sent email to Allyson advising moving WO to FSE Nkosi Wilson who will be in the area on 09/08/25 to complete device

08/19/2025 Emartin sent email to Allyson advising FSE onsite thrs 08/28/25 to complete device


08/12/2025 MHamersley - rec'd email from Allyson confirming device and ready to schedule


08/11/2025 MHamersley - called 662-392-5344, call went to Allyson's VM/LM; sent f/u email: allyson.dixon@piedmont.org


07/31/2025 MHamersley - called 662-392-5344, spoke to Allyson Dixon, POC, FSE Cred: call POC for escort; sent email: allyson.dixon@piedmont.org


Trilogy EV300 Ventilator H280458183981

⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Sep 10, 3:12 PM
Work Order: WO-01303688
Type: FCO
Priority: PC
👷
2 Technician Assigned Sep 11, 9:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Entered
To: Assigned
Duration in Previous: 18h 46m
🚨 26.0 business days
⏸️
Status: On Hold by Erin Martin Oct 17, 2:15 PM
From: Assigned
To: On Hold
Duration in Previous: 36d 4h
🚨 86.0 business days
🚫
Status: Canceled by Mandy Newman Feb 24, 6:54 AM
From: On Hold
To: Canceled
Duration in Previous: 129d 17h

Bottlenecks

Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Sep 10, 3:12 PM
Invoice #
N/A

Details