Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303743 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Orlando Health — 4150 US 27 South, Sebring FL, 33870

Sep 11, 2025 → Apr 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✗ SLA Missed (26 biz days late)
Active: 99 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Apr 6, 2026)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸38d
⏸ Clock Paused
Status: Ready for Release
Sep 11 → Nov 5, 2025
38 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Nov 5 → Dec 16, 2025
26 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Entered
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 26 of ? biz days used
71d
▶ Clock Running
Status: Reschedule
Dec 16 → Mar 31, 2026
71 business days (counted)
Running total: 97 of ? biz days used
▶ Clock Running
Status: On Hold
Mar 31 → Apr 2, 2026
2 business days (counted)
Running total: 99 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 2 → Apr 6, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 6 → Apr 6, 2026
0 business days (counted)
Running total: 99 of ? biz days used
Created: Sep 11, 2025 Completed: Apr 6, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0
Sep 11 → Nov 5 Ready for Release ⏸ Paused 38 —
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Dec 16 Scheduled ▶ Running 26 26
Dec 16 → Dec 16 Entered ▶ Running 0 26
Dec 16 → Mar 31 Reschedule ▶ Running 71 97
Mar 31 → Apr 2 On Hold ▶ Running 2 99
Apr 2 → Apr 6 Ready for Release ⏸ Paused 2 —
Apr 6 → Apr 6 Assigned ▶ Running 0 99
Dispatch 1.0d
Holding 44.5d (excluded)
Coordinators 98.5d
Billing 2.0d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
44.5 days
Coordinators
98.5 days
Over SLA
Billing
2.0 days
Over SLA
Created: Sep 11, 2025 Due: Dec 30, 2025 Completed: Apr 6, 2026 (96 days late)
📅
140.0 days Total Age
⏱️
72.0d in Reschedule Longest Stage
🔄
10 transitions Status Changes
⚠️
98.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 339 days old
🚨
Primary Delay 72.0 days stuck in "Reschedule"
⏱️
Total Delay 98.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
41.5d
Scheduled
26.5d / 2.0d SLA
Reschedule
72.0d / 2.0d SLA
On Hold
3.0d
Assigned
0.0d / 0.5d SLA
Closed
3.7d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/06/2026 RArnold - Canceled PWO and closed out EWO with EL

04/02/2026 RArnold - signed EL attached. Please continue to reachout to the customer

03/31/2026 ALuman - emailed Fady for an update on EL

02/10/2026 ALuman - forwarded EL to Fady to assist with signatures. Customer was not previously responsive

12/18/2025 ALuman - EL generated. Working to locate device so PM can be performed

12/16/2025 MNewman - The device is not in the locations inventory per POC Ginny Anderson. Removing WO from Raymond per his request. Planner to continue attempts. Escalate for POC/Location

11/05/2025 Cever email from ginny.anderson@orlandohealth.org confirming FSE onsite for Dec 9th asked for time replied with 11 a.m.

10/24/2025 Rbailey - Rcvd email from Richard Mccalla that these devices are not in their Database. Also was advised by Stacy Campanile these are not hers as well


10/23/2025 YEspino Called 321-841-6791 to speak to Stacy Campanile to verify the Pm info sent in. Was unable to speak to her so i left her a message and will be sending an email as well 


10/23/2025 YEspino Called 321-841-0979 to speak to Richard Mccalla to verify the Pm info sent in. Was unablel to speak to him or leave a message. Will sending a follow up email. 


09/19/2025 YEspino Called 407-296-1000 to speak to Evan Kurnia to verify the Pm info sent in. pressed 0 to speak to the operator and was just left on hold till the call was dropped.

🔧 Work Performed
Exception Letter
⚠️ Problem Description
Affiniti 30 Ultrasound System - IP 89410900 - SN USD20E1569
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 11, 12:54 AM
Work Order: WO-01303743
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 11, 8:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 44m
🚨 39.0 business days
👷
▶
3 Technician Assigned Nov 5, 2:44 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 55d 7h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-09T16:00:00.000+0000
🚨 26.9 business days
🆕
Status: Entered by Mandy Newman Dec 16, 7:21 AM
From: Scheduled
To: Entered
Duration in Previous: 40d 16h
🔄
Status: Reschedule by Mandy Newman Dec 16, 7:26 AM
From: Entered
To: Reschedule
Duration in Previous: 5m
🚨 71.9 business days
⏸️
Status: On Hold by Ashley Luman Mar 31, 8:33 AM
From: Reschedule
To: On Hold
Duration in Previous: 105d 0h
⏳ 3.0 business days
✅
Status: Ready for Release by Rebecca Arnold Apr 2, 4:02 PM
From: On Hold
To: Ready for Release
Duration in Previous: 2d 7h
⏳ 3.0 business days
👷
▶
4 Technician Assigned Apr 6, 2:11 PM
Technician Assigned → Status: Assigned → Status: Completed → Labor Added
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release
To: Assigned
Duration in Previous: 3d 22h
✔️
Status: Completed by Rebecca Arnold
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 11:19 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
💰
Status: Invoiced by Josh Longway Apr 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 16h 41m

Bottlenecks

Entered
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours
Scheduled
Duration: 26.5 business days (threshold: 2.0 business days)
Exceeded by 24.5 business days
Reschedule
Duration: 72.0 business days (threshold: 2.0 business days)
Exceeded by 70.0 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Sep 11, 12:54 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03174634 Labor Open 0.016666666666667 $38.00 Apr 6, 2:14 PM

Details