Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303750 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 HSMF Women's Care — 1991 Marcus Ave Ste M101, New Hyde Park NY, 11042

Sep 11, 2025 → Jan 13, 2026

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 13)
⏸ 5d excluded (parts wait + holding)
✓ SLA Met (17d early)
Dispatch 1.0d
Holding 4.0d (excluded)
Coordinators 85.9d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
4.0 days
Coordinators
85.9 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Sep 11, 2025 Due: Jan 30, 2026 Completed: Jan 13, 2026 (17 days early)
📅
89.0 days Total Age
⏱️
85.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
86.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 12, 2026
Visit 2 Jan 13, 2026

AI Analysis

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Completed with significant delays
Invoiced • 245 days old
🚨
Primary Delay 85.9 days stuck in "Scheduled"
⏱️
Total Delay 86.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
4.0d
Scheduled
85.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/05/2025 RArnold - Sent reminder email

11/19/2025 RArnold - Inbound call from Linda. She needed to reschedule. Updating to 01/12 @ 3pm. 


09/16/2025 RArnold- Called (516) 437-4016 for Linda Conner. She confirmed the device and Address. dispatching to Andre 12/15 @ 11:30

hsmf204@yahoo.com

🔧 Work Performed
Completed pm
🔍 Technician Findings
PROBE 3D9-3v SN:F0D41Q DID NOT MEET MANUFACTURES SPECIFICATIONS
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 74746603 - SN US318D0655
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 11, 12:54 AM
Work Order: WO-01303750
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 11, 8:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 44m
⏳ 4.0 business days
👷
▶
3 Technician Assigned Sep 16, 1:10 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-15T16:30:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 5d 4h
🚨 47.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Nov 19, 1:51 PM
Scheduled For: 2026-01-12T20:00:00.000+0000
🚨 40.0 business days
⏱️
4x Labor Added Jan 13, 10:04 AM
Type: Labor, Travel
Status: Open
Qty: 2, 0.5, 0.25, 13
✔️
▶
2 Status: Completed Jan 13, 10:25 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
⏱️
Labor Added Jan 15, 10:20 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 15, 10:27 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 0h
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 1m
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m

Bottlenecks

Entered
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours
Scheduled
Duration: 85.9 business days (threshold: 2.0 business days)
Exceeded by 83.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Jan 12, 3:00 PM
Created
Sep 11, 12:54 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03062929 Labor Open 2 $275.00 Jan 13, 10:04 AM
WL-03062930 Labor Open 0.5 $0.00 Jan 13, 10:04 AM
WL-03062931 Labor Open 0.25 $0.00 Jan 13, 10:04 AM
WL-03062932 Travel Open 13 $0.00 Jan 13, 10:04 AM
WL-03065960 Labor Open 0.016666666666667 $38.00 Jan 15, 10:20 AM

Details