Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303766 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Florida Health Care Plans — 5151 Babcock St NE, PALM BAY FL, 32905

Sep 11, 2025 → Dec 16, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 17)
⏸ 8d excluded (parts wait + holding)
✓ SLA Met (14d early)
Dispatch 1.0d
Holding 7.0d (excluded)
Coordinators 64.2d
Field Work 0.0d
Billing 5.7d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
7.0 days
Coordinators
64.2 days
Over SLA
Field Work
0.0 days
Billing
5.7 days
Over SLA
Created: Sep 11, 2025 Due: Dec 31, 2025 Completed: Dec 17, 2025 (14 days early)
📅
69.5 days Total Age
⏱️
52.7d in Ready for Scheduling Longest Stage
🔄
14 transitions Status Changes
⚠️
64.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 245 days old
🚨
Primary Delay 52.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 64.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
7.0d
Ready for Scheduling
52.7d / 1.0d SLA
Scheduled
11.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
3.2d
WO Correction Needed
2.2d
Ready to Bill
3.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/17/2025 ALuman - put into WO correction per request from Raymond to update a date on an expense line

12/02/2025 Cever received email from kbeck@fhcp.com confirming FSE onsite for Dec 15th at 11 a.m.

12/01/2025 Cever sent email to Kristen asking if she had a chance to confirm dates

11/18/2025 Cever Kristen confirmed device and advised any day would work for service sent email trying to lock in Raymond for Dec 15th at 11 a.m.

11/06/2025 Cever sent email to Kristen Beck <kbeck@fhcp.com> with date options

09/19/2025 YEspino Called 386-238-3270 to speak to Kristen Beck to verify thge Pm info sent in. Was able to speak to Kristen and she advised that somebody had already been out there but advised he said it was too early and just left off the site. Location was confirmed and she just asks for any day but Tuesday. Will be reaching out to Ashley to see what proposed dates we can send in the email. 

🔧 Work Performed
Travel to site. Annual PM. Travel to hotel.
🔍 Technician Findings
Annual PM
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 87518604 - SN USN20B0969
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 11, 12:54 AM
Work Order: WO-01303766
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 11, 8:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 44m
⚠️ 7.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Sep 19, 2:10 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 8d 5h
🚨 53.0 business days
👷
▶
3 Status: Assigned Dec 2, 8:53 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Raymond Ebanks
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-15T16:00:00.000+0000
🚨 10.1 business days
⏱️
2x Labor Added Dec 16, 12:24 AM
Type: Labor
Status: Open
Qty: 3.5, 2
⏱️
3x Labor Added Dec 16, 10:18 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 166, 83
✔️
▶
2 Status: Completed Dec 16, 10:40 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Raymond Ebanks
From: Completed
To: Closed
Duration in Previous: 2m
⏱️
▶
2 Labor Added Dec 17, 9:54 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 11h 13m
✏️
Status: WO Correction Needed by Ashley Luman Dec 17, 1:34 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3h 38m
💵
▶
2 2x Expenses Added Dec 17, 6:54 PM
2x Expenses Added → Status: Closed
🏁
Status: Closed by Raymond Ebanks
From: WO Correction Needed
To: Closed
Duration in Previous: 5h 20m
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 18, 9:10 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 15m
✏️
Status: WO Correction Needed by Timothy Amburgey Dec 18, 2:45 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 5h 34m
⏳ 2.0 business days
🏁
Status: Closed by Raymond Ebanks Dec 20, 5:09 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 2h
⏳ 1.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 22, 8:55 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 23, 2:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Dec 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 13h

Bottlenecks

Entered
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours
Ready for Scheduling
Duration: 52.7 business days (threshold: 1.0 business days)
Exceeded by 51.7 business days
Scheduled
Duration: 11.5 business days (threshold: 2.0 business days)
Exceeded by 9.5 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Dec 15, 11:00 AM
Created
Sep 11, 12:54 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03038861 Labor Open 3.5 $0.00 Dec 16, 12:24 AM
WL-03038862 Labor Open 2 $275.00 Dec 16, 12:24 AM
WL-03040159 Labor Open 2.5 $0.00 Dec 16, 10:18 PM
WL-03040162 Travel Open 166 $0.00 Dec 16, 10:18 PM
WL-03040163 Travel Open 83 $0.00 Dec 16, 10:18 PM
WL-03040412 Labor Open 0.016666666666667 $38.00 Dec 17, 9:54 AM
WL-03041222 Expenses Open 1 $0.00 Dec 17, 6:54 PM
WL-03041223 Expenses Open 1 $0.00 Dec 17, 6:54 PM

Details