Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303778 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Coastal Vascular & Vein Center — 1327 Ashley River Rd, Charleston SC, 29407

Sep 11, 2025 → Nov 17, 2025

✅ Completed
PC Per client agreement
Target: Dec 30, 2025
🕐 Clock stopped: Completed (Nov 17)
⏸ 11d excluded (parts wait + holding)
✓ SLA Met (43d early)
Dispatch 1.0d
Holding 8.0d (excluded)
Coordinators 40.8d
Field Work 1.0d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
8.0 days
Coordinators
40.8 days
Over SLA
Field Work
1.0 days
Billing
1.3 days
Over SLA
Created: Sep 11, 2025 Due: Dec 30, 2025 Completed: Nov 18, 2025 (42 days early)
📅
48.3 days Total Age
⏱️
40.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
39.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 40.8 days stuck in "Scheduled"
⏱️
Total Delay 39.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
8.0d
Scheduled
40.8d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/30/2025 EMartin sent email to Maria Johnson maria.johnson@coastalvvc.com advising needing to reschedule for 11/17/25 per Fady request 

09/25/2025 EMartin sent email to Maria Johnson maria.johnson@coastalvvc.com advising FSE not available as previously scheduled needing to reschedule for 11/03/25 starting at noon 09/22/2025 EMartin rcvd email confirming onsite for 11/13/2025 at noon

09/18/2025 EMartin sent email to Maria Noland maria.noland@coastalvvc.com

Phone: (843)300-3589

Cell: (843)377-3527

 for update on devices 

🔧 Work Performed
Travel to site in Summerville, SC. Meet POC. device not available. Get addresses to where other 2 devices are. Travel to Coastal Vascular Charleston. Performed ULS PM per instruction successfully.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 116580535 - SN USD24F1005
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 11, 12:54 AM
Work Order: WO-01303778
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 11, 8:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 44m
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Sep 22, 1:52 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 11d 5h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-13T17:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin Sep 22, 2:00 PM
Scheduled For: 2025-11-13T21:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Erin Martin Sep 25, 1:53 PM
Scheduled For: 2025-11-03T21:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin Sep 26, 12:02 PM
Scheduled For: 2025-11-17T21:00:00.000+0000
🚨 37.0 business days
🔧
Status: Tech On Site by Patricia Gordon Nov 17, 1:20 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 56d 0h
✔️
Status: Completed by Patricia Gordon Nov 17, 3:30 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 10m
⏱️
6x Labor Added Nov 17, 8:06 PM
Type: Labor, Travel
Status: Open
Qty: 4, 0.5, 1.5, 209, 24
🏁
Status: Closed by Patricia Gordon Nov 17, 9:15 PM
From: Completed
To: Closed
Duration in Previous: 5h 45m
⏱️
Labor Added Nov 18, 12:45 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 18, 1:06 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 50m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Nov 21, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:36 PM
Invoice Number: SM-247210

Bottlenecks

Entered
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours
Scheduled
Duration: 40.8 business days (threshold: 2.0 business days)
Exceeded by 38.8 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Nov 17, 4:00 PM
Created
Sep 11, 12:54 AM
Invoice #
SM-247210

Work Details (7)

Name Type Status Qty Amount Date
WL-03010579 Labor Open 4 $0.00 Nov 17, 8:06 PM
WL-03010580 Labor Open 0.5 $0.00 Nov 17, 8:06 PM
WL-03010581 Labor Open 0.5 $0.00 Nov 17, 8:06 PM
WL-03010582 Labor Open 1.5 $275.00 Nov 17, 8:06 PM
WL-03010583 Travel Open 209 $0.00 Nov 17, 8:06 PM
WL-03010584 Travel Open 24 $0.00 Nov 17, 8:06 PM
WL-03011175 Labor Open 0.016666666666667 $38.00 Nov 18, 12:45 PM

Details