Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303796 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 The Villages Regional Hospital — 1451 El Camino Real, The Villages FL, 32159

Sep 11, 2025 → Dec 8, 2025

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Dec 8)
⏸ 56d excluded (parts wait + holding)
✓ SLA Met (53d early)
Dispatch 1.0d
Holding 41.0d (excluded)
Coordinators 22.7d
Field Work 0.8d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
41.0 days
Coordinators
22.7 days
Over SLA
Field Work
0.8 days
Billing
1.4 days
Over SLA
Created: Sep 11, 2025 Due: Jan 30, 2026 Completed: Dec 8, 2025 (53 days early)
📅
63.0 days Total Age
⏱️
41.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
21.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 41.0 days stuck in "Ready for Release"
⏱️
Total Delay 21.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
41.0d
Assigned
0.0d / 0.5d SLA
Scheduled
22.7d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/06/2025 Cever received email from william.easley@ufhealth.org confirming fse onsite for Dec 8th starting at 9:30

11/05/2025 Cever sent email to Easley, William <william.easley@ufhealth.org> with date options including Gantner, Noelene E. <noelene.gantner@ufhealth.org>

10/28/2025 YEspino Called 502-758-2908 to speak to Bill to verify the pm info sent in. Was unable to speak to him so i left a message.


09/23/2025 YEspino Called 502-758-2908 to speak to Bill Easley to verify the pm info sent in. Was sent to vm so i left a message.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 95491948 - SN USD21B1948
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 11, 12:54 AM
Work Order: WO-01303796
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 11, 8:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 44m
🚨 41.0 business days
👷
▶
4 Technician Assigned Nov 6, 1:07 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 56d 5h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-08T05:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 2.0 business days
📅
Dispatch Scheduled by Cristina Everetts Nov 7, 1:22 PM
Scheduled For: 2025-12-08T17:30:00.000+0000
🚨 22.0 business days
🔧
Status: Tech On Site by Jared Heisler Dec 8, 11:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 31d 22h
⏱️
▶
2 3x Labor Added Dec 8, 6:11 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 31m, 0m
⏱️
Labor Added Dec 9, 9:18 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 9, 9:24 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 11m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Dec 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 14m

Bottlenecks

Entered
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours
Scheduled
Duration: 22.7 business days (threshold: 2.0 business days)
Exceeded by 20.7 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Dec 8, 12:30 PM
Created
Sep 11, 12:54 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03030606 Labor Open 0.5 $0.00 Dec 8, 6:11 PM
WL-03030607 Labor Open 1.5 $275.00 Dec 8, 6:11 PM
WL-03030608 Labor Open 0.5 $0.00 Dec 8, 6:11 PM
WL-03031100 Labor Open 0.016666666666667 $38.00 Dec 9, 9:18 AM

Details