Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303815 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Emory University Hospital Midtown — 550 Peachtree St NE, Atlanta GA, 30308

Sep 11, 2025 → Dec 3, 2025

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Dec 3)
⏸ 67d excluded (parts wait + holding)
✓ SLA Met (57d early)
Dispatch 1.0d
Holding 48.0d (excluded)
Coordinators 11.8d
Field Work 1.9d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
48.0 days
Coordinators
11.8 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 11, 2025 Due: Jan 30, 2026 Completed: Dec 3, 2025 (58 days early)
📅
60.0 days Total Age
⏱️
48.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
11.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 48.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
48.0d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
11.8d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17/2025 Mklose rcvd email from Vincent, confirm Dec 2 @noon.

11/17/2025 Mklose called 404-589-2670, Vincent; Woman;s center, no one came on line. sent email

10/06/2025 EMartin called 404.589.2670 / Vincent Williams went to VM for women's center sent follow up email to vincent.williams@gawhc.com

09/18/2025 EMartin sent email to Vincent Williams vincent.williams@gawhc.com 404.589.2670 for update on device

🔧 Work Performed
Sparq Ultrasound System - IP 79112827 - SN US11911416
🔍 Technician Findings
Sparq Ultrasound System - IP 79112827 - SN US11911416
⚠️ Problem Description
Sparq Ultrasound System - IP 79112827 - SN US11911416
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 11, 12:54 AM
Work Order: WO-01303815
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 11, 8:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 44m
🚨 48.0 business days
📅
Status: Ready for Scheduling by Megan Klose Nov 17, 12:45 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 67d 5h
👷
▶
3 Status: Assigned Nov 17, 12:52 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Nkosi Wilson
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-02T17:00:00.000+0000
🚨 12.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Dec 2, 12:03 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 23h
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Dec 3, 6:56 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 6h, 0m
⏱️
▶
2 Labor Added Dec 4, 10:00 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 3m
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 25m
💰
Status: Invoiced by Josh Longway Dec 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:14 PM
Invoice Number: SM-248264

Bottlenecks

Entered
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours
Scheduled
Duration: 11.8 business days (threshold: 2.0 business days)
Exceeded by 9.8 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Dec 2, 12:00 PM
Created
Sep 11, 12:54 AM
Invoice #
SM-248264

Work Details (3)

Name Type Status Qty Amount Date
WL-03025605 Labor Open 2.5 $275.00 Dec 3, 6:56 PM
WL-03025606 Labor Open 1.5 $0.00 Dec 3, 6:56 PM
WL-03026061 Labor Open 0.016666666666667 $38.00 Dec 4, 10:00 AM

Details