Created: Sep 11, 2025
Due: Dec 30, 2025
Completed: Jan 8, 2026 (8 days late)
📅
86.0 daysTotal Age
⏱️
51.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
37.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay51.0 days stuck in "Ready for Release"
⏱️
Total Delay37.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
51.0d
Scheduled
35.9d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
4.2d / 1.0d SLA
07e-Partial Project
1.8d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/31/2025 Cever sent reminder email to H Austin <haustin.mab@gmail.com>
12/15/2025 Cever per poc H Austin <haustin.mab@gmail.com> and Fady date updated to Jan 8th at 12 p.m.
11/20/2025 Cever email from haustin.mab@gmail.com confirming FSE onsite for Dec 23rd 12-1:30
11/19/2025 Cever sent email asking if Heather had a chance to review the dates and time options. 'H Austin' <haustin.mab@gmail.com>
11/11/2025 Cever received email from haustin.mab@gmail.com asking for different time options provided dec 3rd at 12-1:30 or 3:30-5
11/06/2025 Cever sent email to H Austin <haustin.mab@gmail.com> with date options
10/22/2025 YEspino Called 321-255-1500 to speak to Heather over the pm info sent Was unable to speak to anybody or get transferred over because any option i press just sends me back to the main menu.
09/17/2025 YEspino Called 321-255-1500 to speak to Heather Austin to verify the PM info sent in. This number is for the site. Was advised that she has gone home for the day. Was advised to call back tomorrow.
🔧Work Performed
Completed PM-Pass
🔍Technician Findings
Completed PM-Pass
⚠️Problem Description
EPIQ CVx Ultrasound System - IP 94643235 - SN USN21B1391
📞Call Description
PM - Contract - BG Required PM
📋
Send Reminder
Completed Nov 20, 2025
Send Reminder
📧
Email_FCO Updates
Completed Nov 6, 2025
11/06/2025 Mklose updated Philips notes and next step actions to make emsar wo
📞
Live Call_No Answer Unable to Leave Message
Completed Oct 22, 2025
10/22/2025 YEspino Called 321-255-1500 to speak to Heather over the pm info sent Was unable to speak to anybody or get transferred over because any option i press just sends me back to the main menu.
📞
Live Call_Asked To Call Back
Completed Sep 17, 2025
09/17/2025 YEspino Called 321-255-1500 to speak to Heather Austin to verify the PM info sent in. This number is for the site. Was advised that she has gone home for the day. Was advised to call back tomorrow.