Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303840 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 AMI Atlanticare Regional Medical Center — 219 N White Horse Pike, Hammonton NJ, 08037

Sep 11, 2025 → Present

🟡 At Risk
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
31 biz days remaining
Active: 62 biz days
Paused: 168 biz days
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸168d
⏸ Clock Paused
Status: Ready for Release
Sep 11 → May 15, 2026
168 business days (not counted)
62d
▶ Clock Running
Status: Scheduled
May 15 → Aug 16, 2026
62 business days (counted)
Running total: 62 of ? biz days used
Created: Sep 11, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0
Sep 11 → May 15 Ready for Release ⏸ Paused 168 —
May 15 → Aug 16 Scheduled ▶ Running 62 62
Dispatch 1.0d
Holding 169.0d (excluded)
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
169.0 days
Created: Sep 11, 2025 Due: Sep 30, 2026 (45 days left)
📅
231.0 days Total Age
⏱️
169.0d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Scheduled • 339 days old
🚨
Primary Delay 169.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
169.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/13/2026 ARuby - Sent appointment reminder email to snapolitano@atlanticare.org & TKind@atlanticare.org.


05/15/2026 ARuby - Rcvd updated email from TKind@atlanticare.org with correct address for device. 219 N White Horse Pike Hammonton NJ 08037. She advised to schedule this for Thursday August 20th. Dispatching to Jason Yenser.


05/14/2026 ARuby - Received email from Kind, Tiffany <TKind@atlanticare.org> saying this device is located at 219 N White Horse Pike Hammonton NJ 08037. She has device listed in the email as two different locations. sent email asking her to review.


05/12/2026 ARuby - POC for this location is Steve Napolitano 609-404-7334 snapolitano@atlanticare.org per old WO I currently have Jason scheduled for, Sent email with device list 1st contact attempt to get devices confirmed.

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 97976845 - SN US622B1011
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 11, 12:54 AM
Work Order: WO-01303840
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 11, 8:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 44m
🚨 169.0 business days
👷
▶
3 Technician Assigned May 15, 10:51 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-20T13:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 246d 2h

Bottlenecks

Entered
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Aug 20, 9:30 AM
Created
Sep 11, 12:54 AM
Invoice #
N/A

Details