Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303840 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 AMI Atlanticare Regional Medical Center — 219 N White Horse Pike, Hammonton NJ, 08037

Sep 11, 2025 → Aug 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (28 biz days early)
Active: 66 biz days
Paused: 168 biz days
🕐 Clock stopped: Completed (Aug 20, 2026)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸168d
⏸ Clock Paused
Status: Ready for Release
Sep 11 → May 15, 2026
168 business days (not counted)
66d
▶ Clock Running
Status: Scheduled
May 15 → Aug 20, 2026
66 business days (counted)
Running total: 66 of ? biz days used
Created: Sep 11, 2025 Completed: Aug 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0
Sep 11 → May 15 Ready for Release ⏸ Paused 168 —
May 15 → Aug 20 Scheduled ▶ Running 66 66
Dispatch 1.0d
Holding 169.0d (excluded)
Coordinators 67.0d
Billing 4.9d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
169.0 days
Coordinators
67.0 days
Over SLA
Billing
4.9 days
Over SLA
Created: Sep 11, 2025 Due: Sep 30, 2026 Completed: Aug 20, 2026 (41 days early)
📅
235.0 days Total Age
⏱️
169.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
70.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 407 days old
🚨
Primary Delay 169.0 days stuck in "Ready for Release"
⏱️
Total Delay 70.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
169.0d
Scheduled
67.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
4.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/13/2026 ARuby - Sent appointment reminder email to snapolitano@atlanticare.org & TKind@atlanticare.org.


05/15/2026 ARuby - Rcvd updated email from TKind@atlanticare.org with correct address for device. 219 N White Horse Pike Hammonton NJ 08037. She advised to schedule this for Thursday August 20th. Dispatching to Jason Yenser.


05/14/2026 ARuby - Received email from Kind, Tiffany <TKind@atlanticare.org> saying this device is located at 219 N White Horse Pike Hammonton NJ 08037. She has device listed in the email as two different locations. sent email asking her to review.


05/12/2026 ARuby - POC for this location is Steve Napolitano 609-404-7334 snapolitano@atlanticare.org per old WO I currently have Jason scheduled for, Sent email with device list 1st contact attempt to get devices confirmed.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 97976845 - SN US622B1011
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 11, 12:54 AM
Work Order: WO-01303840
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 11, 8:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 44m
🚨 169.0 business days
👷
▶
3 Technician Assigned May 15, 10:51 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-20T13:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 246d 2h
🚨 67.0 business days
⏱️
3x Labor Added Aug 20, 9:48 AM
Type: Labor, Travel
Status: Open
Qty: 3, 126, 30
⏱️
2x Labor Added Aug 20, 7:39 PM
Type: Labor
Status: Open
Qty: 1.75
✔️
Status: Completed by Jason Yenser Aug 20, 7:54 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 97d 9h, 0m
⏳ 2.5 business days
⏱️
▶
2 Labor Added Aug 24, 12:41 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 16h
⏳ 4.5 business days
💰
Status: Invoiced by Josh Longway Aug 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 3d 15h

Bottlenecks

Entered
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours
Scheduled
Duration: 67.0 business days (threshold: 2.0 business days)
Exceeded by 65.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Aug 20, 9:30 AM
Created
Sep 11, 12:54 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03343974 Labor Open 3 $0.00 Aug 20, 9:48 AM
WL-03343975 Travel Open 126 $0.00 Aug 20, 9:48 AM
WL-03343976 Travel Open 30 $0.00 Aug 20, 9:48 AM
WL-03345502 Labor Open 1.75 $275.00 Aug 20, 7:39 PM
WL-03345503 Labor Open 1 $0.00 Aug 20, 7:39 PM
WL-03348825 Labor Open - $38.00 Aug 24, 12:41 PM

Details