Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303845 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Weill Medical College of Cornell Univ — 1305 York Ave Fl 8, New York NY, 10021

Sep 11, 2025 → Jan 15, 2026

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Tech Off Site (Jan 15)
⏸ 5d excluded (parts wait + holding)
✓ SLA Met (15d early)
Dispatch 1.0d
Holding 4.0d (excluded)
Coordinators 88.0d
Field Work 1.0d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
4.0 days
Coordinators
88.0 days
Over SLA
Field Work
1.0 days
Billing
1.3 days
Over SLA
Created: Sep 11, 2025 Due: Jan 30, 2026 Completed: Jan 16, 2026 (14 days early)
📅
91.0 days Total Age
⏱️
88.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
90.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 245 days old
🚨
Primary Delay 88.0 days stuck in "Scheduled"
⏱️
Total Delay 90.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
4.0d
Scheduled
88.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
1.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/06/2026 RArnold - Sent Reminder Email


10/31/2025 RArnold- Cyril needed to reschedule "We recently had schedule structure re-organization, with result in the rooms on 12/17 are not being blocked." Updated to 01/15 per our discussion.

09/16/2025 RArnold - Cyril confirmed 12/17 2 9am for 3 devices. Dispatching to Vivian.

09/15/2025 RArnold- Emailed Cyril to confirm device. Vivian 12/17 or 12/19 @ 9am

xiz2010@med.cornell.edu

🔧 Work Performed
EPIQ CVx Ultrasound System - IP 83246969 - SN USN19B2227
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 83246969 - SN USN19B2227
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 11, 12:54 AM
Work Order: WO-01303845
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 11, 8:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 7h 44m
⏳ 4.0 business days
👷
▶
3 Technician Assigned Sep 16, 10:22 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-17T14:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 5d 1h
🚨 34.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Oct 31, 10:11 AM
Scheduled For: 2026-01-15T14:00:00.000+0000
🚨 55.0 business days
🔧
Status: Tech On Site by Vivian Hyde Jan 15, 10:50 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 121d 1h
⏱️
2x Labor Added Jan 15, 3:54 PM
Type: Labor
Status: Open
Qty: 0.5, 2
🚗
Status: Tech Off Site by Vivian Hyde Jan 15, 4:14 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 5h 23m, 0m
🏁
Status: Closed by Vivian Hyde Jan 15, 7:01 PM
From: Completed
To: Closed
Duration in Previous: 2h 47m
⚠️ 5.6 business days
⏱️
Labor Added Jan 22, 8:35 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 22, 8:44 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 6d 13h
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 48m
💰
Status: Invoiced by Josh Longway Jan 23, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Entered
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours
Scheduled
Duration: 88.0 business days (threshold: 2.0 business days)
Exceeded by 86.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jan 15, 9:00 AM
Created
Sep 11, 12:54 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03066715 Labor Open 0.5 $0.00 Jan 15, 3:54 PM
WL-03066716 Labor Open 2 $275.00 Jan 15, 3:54 PM
WL-03074663 Labor Open 0.016666666666667 $38.00 Jan 22, 8:35 AM

Details