Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304174 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Sep 12, 2025 → Jan 21, 2026

✅ Completed
P5 5 business days from creation
Target: Sep 19, 2025
🕐 Clock stopped: Completed (Jan 21)
⏸ 126d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 91.0d
Coordinators 3.8d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
91.0 days
Over SLA
Coordinators
3.8 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 12, 2025 Due: Sep 19, 2025 Completed: Jan 21, 2026 (123 days late)
📅
93.8 days Total Age
⏱️
91.0d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
91.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 91.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 91.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Awaiting Parts
91.0d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.8.25 PO received

1dec2025 fjackson po already sent to biomed/work already complete/awaiting parts that were ordered but used final trunk stock/ sending follow up email

🔧 Work Performed
15sep2025 fjackson replaced batteries and verified working ok, functions tested ok
🔍 Technician Findings
2 year battery replacement
⚠️ Problem Description
PO request for 2 year battery replacement Robert Jackson
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Sep 12, 1:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Sep 12, 3:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 10m
⏳ 4.0 business days
🔧
▶
4 Status: Tech On Site Sep 17, 11:35 AM
Status: Tech On Site → Labor Added → Parts Requested → Status: Awaiting Parts
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
📦
Parts Requested
Order: 00081862
Status: Canceled
📦
Status: Awaiting Parts by Robert Jackson
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 2m
🚨 91.0 business days
✔️
▶
3 Status: Completed Jan 21, 4:34 PM
Status: Completed → Parts Added → Status: Closed
🔩
Parts Added
Type: Parts
Status: Open
Qty: 2
🏁
Status: Closed by Robert Jackson
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 1.9 business days
📄
▶
2 Status: Ready to Bill Jan 22, 4:48 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Jan 23, 8:00 AM
Invoice Number: SM-251929

Bottlenecks

Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Awaiting Parts
Duration: 91.0 business days (threshold: 3.0 business days)
Exceeded by 88.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📦
Parts Order 00081862
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Sep 12, 1:50 PM
Invoice #
SM-251929

Work Details (2)

Name Type Status Qty Amount Date
WL-02938624 Labor Open 1 $95.00 Sep 17, 11:36 AM
WL-03073802 Parts Open 2 $66.36 Jan 21, 4:37 PM

Details