Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304362 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Baptist Health Paducah — 2501 Kentucky Ave, Paducah KY, 42003

Sep 15, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
⚠ 217 biz days overdue
Active: 228 biz days
▶ Clock Running
Status: Created
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 15 → Sep 17, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 2 of ? biz days used
226d
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Aug 16, 2026
226 business days (counted)
Running total: 228 of ? biz days used
Created: Sep 15, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 15 → Sep 15 Created ▶ Running 0 0
Sep 15 → Sep 15 Scheduled ▶ Running 0 0
Sep 15 → Sep 17 Ready for Scheduling ▶ Running 2 2
Sep 17 → Sep 17 Scheduled ▶ Running 0 2
Sep 17 → Aug 16 Ready for Scheduling ▶ Running 226 228
Coordinators 3.0d
⚠ Overdue
Coordinators
3.0 days
Over SLA
Created: Sep 15, 2025 Due: Dec 31, 2025 (228 days overdue)
📅
229.0 days Total Age
⏱️
2.5d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 334 days old
🚨
Primary Delay 2.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.5d / 1.0d SLA
Scheduled
0.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/15/2025 LM w/Tammy; 9/17/2025 1403 from Tammy; 1415 ack msg; LM w/KE;2030 KE decline - M evening conflict; LM w/Tammy

Timeline

📋
▶
2 Work Order Created Sep 15, 12:12 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Sep 15, 3:59 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 3h 46m
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Sep 17, 2:19 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 1d 22h, 0m

Bottlenecks

Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Oct 28, 7:00 AM
Created
Sep 15, 12:12 PM
Invoice #
N/A

Details