Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304507 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lewis County General Hospital — 7785 North State Street, Lowville NY, 13367

Sep 16, 2025 → Jun 26, 2026

✅ Completed

PSM

SLA Clock

Last business day of September 2025 · Target: Sep 30, 2025

✗ SLA Missed (182 biz days late)

Active: 193 biz days

🕐 Clock stopped: Completed (Jun 26, 2026)

▶ Clock Running

Status: Created

Sep 16 → Sep 16, 2025

0 business days (counted)

Running total: 0 of ? biz days used

193d

▶ Clock Running

Status: Assigned

Sep 16 → Jun 26, 2026

193 business days (counted)

Running total: 193 of ? biz days used

Created: Sep 16, 2025 Completed: Jun 26, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Sep 16 → Sep 16	Created	▶ Running	0	0
Sep 16 → Jun 26	Assigned	▶ Running	193	193

Coordinators 194.2d

Billing 0.2d

✗ SLA Missed

Coordinators
194.2 days
Over SLA

Billing
0.2 days

Created: Sep 16, 2025 Due: Dec 31, 2025 Completed: Jun 26, 2026 (176 days late)

📅

194.0 days Total Age

⏱️

193.4d in Assigned Longest Stage

🔄

4 transitions Status Changes

⚠️

193.1d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 333 days old

🚨

Primary Delay 193.4 days stuck in "Assigned"

⏱️

Total Delay 193.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.8d / 1.0d SLA

Assigned

193.4d / 0.5d SLA

Closed

1.2d / 1.0d SLA

Ready to Bill

0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Performed preventive maintenance in accordance with manufacture’s specifications. See checklist.                    

🔍 Technician Findings

                        Preventive maintenance needed.                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Sep 16, 10:09 AM

Work Order: WO-01304507

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Sep 16, 4:39 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Kourtney Smith

From: Ready for Scheduling

To: Assigned

Duration in Previous: 6h 29m

🚨 193.9 business days

⏱️

▶

2 Labor Added Jun 26, 6:35 PM

Labor Added → Status: Completed

✔️

Status: Completed by Bernard Thompson

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 283d 1h, 0m

⏳ 1.7 business days

📄

Status: Ready to Bill by Hannah Shaw Jun 29, 4:06 PM

From: Closed

To: Ready to Bill

Duration in Previous: 2d 21h

📨

Status: Invoice Pending by Hannah Shaw Jun 29, 5:51 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 1h 45m, 1m

🧾

Invoice Created Jun 30, 9:00 AM

Invoice Number: SM-265981

Bottlenecks

Assigned

Duration: 193.4 business days (threshold: 4.0 business hours)

Exceeded by 192.9 business days

Closed

Duration: 1.2 business days (threshold: 1.0 business days)

Exceeded by 1.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Bernard Thompson

Scheduled

N/A

Created

Sep 16, 10:09 AM

Invoice #

SM-265981

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03275754	Labor	Open	0.75	$0.00	Jun 26, 6:35 PM