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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304509 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lewis County General Hospital — 7785 North State Street, Lowville NY, 13367

Sep 16, 2025 → Jun 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (178 biz days late)
Active: 188 biz days
🕐 Clock stopped: Completed (Jun 19, 2026)
▶ Clock Running
Status: Created
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
188d
▶ Clock Running
Status: Assigned
Sep 16 → Jun 19, 2026
188 business days (counted)
Running total: 188 of ? biz days used
Created: Sep 16, 2025 Completed: Jun 19, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 16 Created ▶ Running 0 0
Sep 16 → Jun 19 Assigned ▶ Running 188 188
Coordinators 189.2d
Billing 0.1d
✗ SLA Missed
Coordinators
189.2 days
Over SLA
Billing
0.1 days
Created: Sep 16, 2025 Due: Dec 31, 2025 Completed: Jun 19, 2026 (169 days late)
📅
189.0 days Total Age
⏱️
188.4d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
187.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 333 days old
🚨
Primary Delay 188.4 days stuck in "Assigned"
⏱️
Total Delay 187.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
188.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed preventive maintenance in accordance with manufacture’s specifications. See checklist.
🔍 Technician Findings
Preventive maintenance needed.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Sep 16, 10:09 AM
Work Order: WO-01304509
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Sep 16, 4:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 29m
🚨 188.9 business days
⏱️
6x Labor Added Jun 19, 4:57 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 0.75, 55
✔️
▶
2 Status: Completed Jun 19, 5:03 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bernard Thompson
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jun 22, 4:01 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 22h
📨
▶
2 Status: Invoice Pending Jun 22, 4:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jun 23, 9:00 AM
Invoice Number: SM-265369

Bottlenecks

Assigned
Duration: 188.4 business days (threshold: 4.0 business hours)
Exceeded by 187.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Bernard Thompson
Scheduled
N/A
Created
Sep 16, 10:09 AM
Invoice #
SM-265369

Work Details (6)

Name Type Status Qty Amount Date
WL-03267419 Labor Open 1 $0.00 Jun 19, 4:57 PM
WL-03267420 Labor Open 0.75 $0.00 Jun 19, 4:57 PM
WL-03267421 Expenses Open 1 $0.00 Jun 19, 4:57 PM
WL-03267422 Expenses Open 1 $0.00 Jun 19, 4:57 PM
WL-03267423 Expenses Open 1 $0.00 Jun 19, 4:57 PM
WL-03267424 Travel Open 55 $0.00 Jun 19, 4:57 PM

Details