Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304542 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lewis County General Hospital — 7785 North State Street, Lowville NY, 13367

Sep 16, 2025 → May 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (164 biz days late)
Active: 175 biz days
🕐 Clock stopped: Completed (Jun 1, 2026)
▶ Clock Running
Status: Created
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
175d
▶ Clock Running
Status: Assigned
Sep 16 → Jun 1, 2026
175 business days (counted)
Running total: 175 of ? biz days used
Created: Sep 16, 2025 Completed: Jun 1, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 16 Created ▶ Running 0 0
Sep 16 → Jun 1 Assigned ▶ Running 175 175
Coordinators 175.4d
Field Work 0.0d
Billing 1.8d
✗ SLA Missed
Coordinators
175.4 days
Over SLA
Field Work
0.0 days
Billing
1.8 days
Over SLA
Created: Sep 16, 2025 Due: Dec 31, 2025 Completed: Jun 1, 2026 (151 days late)
📅
175.2 days Total Age
⏱️
174.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
178.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 401 days old
🚨
Primary Delay 174.6 days stuck in "Assigned"
⏱️
Total Delay 178.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
174.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed preventive maintenance in accordance with manufacture’s specifications. See checklist.
🔍 Technician Findings
Preventive maintenance needed.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Sep 16, 10:09 AM
Work Order: WO-01304542
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Sep 16, 4:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 29m
🚨 174.9 business days
⏱️
▶
2 Labor Added May 31, 9:27 PM
Labor Added → Status: Completed
✔️
Status: Completed by Bernard Thompson
From: Assigned
To: Completed
Duration in Previous: 257d 4h
🏁
Status: Closed by Bernard Thompson May 31, 9:33 PM
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jun 5, 1:33 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 16h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Jun 8, 5:59 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-264226

Bottlenecks

Assigned
Duration: 174.6 business days (threshold: 4.0 business hours)
Exceeded by 174.1 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Bernard Thompson
Scheduled
N/A
Created
Sep 16, 10:09 AM
Invoice #
SM-264226

Work Details (1)

Name Type Status Qty Amount Date
WL-03243371 Labor Open 0.75 $0.00 May 31, 9:27 PM

Details