Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304545 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lewis County General Hospital — 7785 North State Street, Lowville NY, 13367

Sep 16, 2025 → Oct 19, 2026

✅ Completed

PSM

SLA Clock

Last business day of September 2025 · Target: Sep 30, 2025

✗ SLA Missed (260 biz days late)

Active: 271 biz days

🕐 Clock stopped: Completed (Oct 19, 2026)

▶ Clock Running

Status: Created

Sep 16 → Sep 16, 2025

0 business days (counted)

Running total: 0 of ? biz days used

271d

▶ Clock Running

Status: Assigned

Sep 16 → Oct 19, 2026

271 business days (counted)

Running total: 271 of ? biz days used

Created: Sep 16, 2025 Completed: Oct 19, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Sep 16 → Sep 16	Created	▶ Running	0	0
Sep 16 → Oct 19	Assigned	▶ Running	271	271

Coordinators 272.2d

Field Work 0.0d

✗ SLA Missed

Coordinators
272.2 days
Over SLA

Field Work
0.0 days

Created: Sep 16, 2025 Due: Dec 31, 2025 Completed: Oct 19, 2026 (291 days late)

📅

272.0 days Total Age

⏱️

271.4d in Assigned Longest Stage

🔄

3 transitions Status Changes

⚠️

270.9d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Closed • 401 days old

🚨

Primary Delay 271.4 days stuck in "Assigned"

⏱️

Total Delay 270.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.8d / 1.0d SLA

Assigned

271.4d / 0.5d SLA

Completed

0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Conducted PM checks                    

🔍 Technician Findings

                        Unit performs as expected                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Sep 16, 10:09 AM

Work Order: WO-01304545

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Sep 16, 4:39 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Kourtney Smith

From: Ready for Scheduling

To: Assigned

Duration in Previous: 6h 29m

🚨 271.9 business days

⏱️

Labor Added Oct 19, 3:19 PM

Type: Labor

Status: Open

Qty: 0.5

✔️

▶

2 Status: Completed Oct 19, 3:24 PM

Status: Completed → Status: Closed

🏁

Status: Closed by Dante Lombardo

From: Completed

To: Closed

Duration in Previous: 1m

Bottlenecks

Assigned

Duration: 271.4 business days (threshold: 4.0 business hours)

Exceeded by 270.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Closed

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Bernard Thompson

Scheduled

N/A

Created

Sep 16, 10:09 AM

Invoice #

N/A

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03434266	Labor	Open	0.5	$0.00	Oct 19, 3:19 PM