Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305145 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Sep 18, 2025 → May 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed (100 biz days late)
Active: 169 biz days
🕐 Clock stopped: Canceled (May 26, 2026)
▶ Clock Running
Status: Created
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
169d
▶ Clock Running
Status: On Hold
Sep 18 → May 26, 2026
169 business days (counted)
Running total: 169 of ? biz days used
Created: Sep 18, 2025 Canceled: May 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 18 → Sep 18 Created ▶ Running 0 0
Sep 18 → Sep 18 Scheduled ▶ Running 0 0
Sep 18 → Sep 18 Entered ▶ Running 0 0
Sep 18 → May 26 On Hold ▶ Running 169 169
Dispatch 0.0d
Holding 170.0d (excluded)
Coordinators 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
170.0 days
Coordinators
0.0 days
Created: Sep 18, 2025 Due: Dec 31, 2025 Completed: May 26, 2026 (145 days late)
📅
170.0 days Total Age
⏱️
170.0d in On Hold Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 331 days old
🚨
Primary Delay 170.0 days stuck in "On Hold"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
On Hold
170.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/19/2026 RArnold - Fady to review for cancelation


04/29/2026 RHarris: - Duplicate WO. Only one device on this case and it is completed. Wo can be canceled


03/20/2026 MHamersley - SN: 100242706 label replaced on 11/04/2025


04/13/2026 RArnold - Duplicate WO. Only one device on this case and it is completed. Wo can be canceled

03/20/2026 MHamersley - SN: 100242706 label replaced on 11/04/2025


02/19/2026 YEspino Called 201-300-7724 to speak to Lee Dean to follow up over the Vent in question to see if it was serviced or not. Was able to speak to lee and he asked for email to let me know exactly where the device is located. 


10/28/2025 MHamersley - called (201) 300-7724, call disconnected; per email from Fady, FSEs will on site completing recalls week of Oct 20th


09/18/2025 RFosbury - per FSE SN: 100242706 required repair 1st. Placing on HLD.

09/18/2025 RFosbury - created and dispatched for SN: 100242706 US MED PA 

⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Sep 18, 11:22 AM
Work Order: WO-01305145
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Sep 18, 11:37 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-09-18T17:30:00.000+0000, 2025-09-18T12:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 14m
🆕
Status: Entered by Rich Fosbury Sep 18, 11:44 AM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 6m, 0m
🚨 170.0 business days
🚫
Status: Canceled by Rebecca Arnold May 26, 4:20 PM
From: On Hold
To: Canceled
Duration in Previous: 250d 4h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Sep 18, 11:22 AM
Invoice #
N/A

Details