Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305430 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 GULF BREEZE HOSPITAL PENSACOLA — 1110 GULF BREEZE PKWY OFC, Pensacola FL, 32561

Sep 19, 2025 → Dec 31, 2025

✅ Completed
P5 5 business days from creation
Target: Sep 26, 2025
🕐 Clock stopped: Completed (Dec 31)
✗ SLA Missed (96d late)
Dispatch 0.0d
Coordinators 40.7d
Field Work 0.0d
Billing 33.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.7 days
Over SLA
Field Work
0.0 days
Billing
33.0 days
Over SLA
Created: Sep 19, 2025 Due: Sep 26, 2025 Completed: Dec 31, 2025 (95 days late)
📅
73.4 days Total Age
⏱️
33.0d in Billing Review Longest Stage
🔄
12 transitions Status Changes
⚠️
72.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 237 days old
🚨
Primary Delay 33.0 days stuck in "Billing Review"
⏱️
Total Delay 72.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
40.7d / 0.5d SLA
Reschedule
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Billing Review
33.0d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/25 CRW ordered batteries as trunk stock, on Back order.


10.28.25 hshaw - chat JJohnson if WO should be closed or move to a different status

PO is received

10/27 CRW - Bed not available ICU patient could not be moved.

🔧 Work Performed
Unable to access bed
🔍 Technician Findings
Bed not available ICU patient could not be moved.
⚠️ Problem Description
Needs Battery Craig Walker
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Sep 19, 4:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 19, 4:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
🚨 26.9 business days
🔄
▶
2 Status: Reschedule Oct 27, 3:08 PM
Status: Reschedule → Status: Completed
✔️
Status: Completed by Craig Walker
From: Reschedule
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Craig Walker Oct 27, 3:14 PM
From: Completed
To: Closed
Duration in Previous: 2m
💵
Status: Billing Review by Hannah Shaw Oct 28, 11:35 AM
From: Closed
To: Billing Review
Duration in Previous: 20h 21m
🚨 33.0 business days
📅
▶
3 Status: Ready for Scheduling Dec 11, 4:59 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Craig Walker
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
🚨 14.9 business days
✔️
Status: Completed by Craig Walker Dec 31, 5:01 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 19d 23h, 0m
⏳ 2.9 business days
📄
▶
4 Status: Ready to Bill Jan 2, 10:36 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced → Invoice Created
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-250361

Bottlenecks

Assigned
Duration: 26.4 business days (threshold: 4.0 business hours)
Exceeded by 25.9 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Billing Review
Duration: 33.0 business days (threshold: 2.0 business days)
Exceeded by 31.0 business days
Assigned
Duration: 14.2 business days (threshold: 4.0 business hours)
Exceeded by 13.7 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Sep 19, 4:28 PM
Invoice #
SM-250361

Details