Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (213 biz days early)
🕐 Clock stopped: Canceled (Feb 24, 2026)
▶ Clock Running
Status: Created
Sep 22 → Sep 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
Sep 23 → Oct 9, 2025
12 business days (not counted)
13d
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 29, 2025
13 business days (counted)
Running total: 14 of ? biz days used
77d
▶ Clock Running
Status: On Hold
Oct 29 → Feb 24, 2026
77 business days (counted)
Running total: 91 of ? biz days used
Created: Sep 22, 2025
Canceled: Feb 24, 2026
Show SLA Clock Detail (4 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Sep 22 → Sep 23 |
Created |
▶ Running
|
1 |
1 |
| Sep 23 → Oct 9 |
Ready for Release |
⏸ Paused
|
12 |
—
|
| Oct 9 → Oct 29 |
Ready for Scheduling |
▶ Running
|
13 |
14 |
| Oct 29 → Feb 24 |
On Hold |
▶ Running
|
77 |
91 |
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
90.9 days
Coordinators
14.0 days
Over SLA
Created: Sep 22, 2025
Due: Dec 31, 2026
Completed: Feb 24, 2026 (310 days early)
⏱️
77.9d in On Hold
Longest Stage
🔄
4 transitions
Status Changes
⚠️
14.5d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
77.9 days stuck in "On Hold"
⏱️
Total Delay
14.5 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
14.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
01/08/2026 RArnold - All device completed on this case. This WO can be canceled
10/29/2025 RArnold - All device completed on this case. This WO can be canceled
10/13/2025 RArnold - Customer has located device per email to Fady. Device that needs repair is still waiting for parts.
10/09/2025 RArnold- Per Updated form customer.
SN: H27751092E254 – Awaiting part for the repair.
SN: H27752549F08F – Respiratory is working on locating this device
09/23/2024 RArnold - 2 devices left on case. Customer is going to repair one themselves. The other needs to be located.
09/22/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01304322) -Follow up notes - NEED TO COMPLETE ONE DEVICE S/NH27752549F08F
-Previous notes -
09/15/2025 RArnold -dispatching to Kosta
⚠️
Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄
Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞
Call Description
FCO86600081
Timeline
📋
Work Order:
WO-01305511
Type:
FCO
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
22h 50m
📅
From:
Ready for Release
To:
Ready for Scheduling
Duration in Previous:
16d 1h
⏸️
From:
Ready for Scheduling
To:
On Hold
Duration in Previous:
20d 2h
🚫
From:
On Hold
To:
Canceled
Duration in Previous:
117d 19h
Bottlenecks
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days